Model #11096520120 KENMORE Residential Dryer

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  • Top And Console
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Question and Answers


Kenmore dryer will not start when you hit the star button. What is wrong?


Make sure that you tested the outlet voltage properly. The first image below shows the voltage that should be measured through a 240 volt outlet. Your dryer outlet will look different than the one shown below but the basic voltage measurements are the same. NOTE: You should only measure this live voltage using the volt/ohm meter if you are completely confident in your technical ability to safely check it.

If the outlet is okay, you could have a bad door switch, a blown thermal fuse, a failed push-to-start switch, a bad drive motor, a failed timer contact or a wiring failure in the motor circuit that would prevent the dryer from running. I recommend that you unplug the dryer and check the thermal fuse first. Remove the back panel to access the thermal fuse. It will be on the blower housing. It should have blue wires connected to it. Remove one wire and measure the resistance across the leads of the fuse. You should measure near zero ohms of resistance if the fuse is good. If you measure Ol -- open load or infinite resistance then the fuse is blown and will need to be replaced. You can order parts from the Sears PartsDirect website. The part number for the thermal fuse is 3392519. If the fuse is blown, you can tape the blue wires together with electrical tape (with the dryer still unplugged) and then reassemble the dryer to see if it will run with this fuse bypassed. This would verify that the blown thermal fuse is the only component that is preventing the dryer from running. NOTE: If the fuse was blown, check the exhaust vent duct system of the dryer for a clog or restriction. Make sure that the damper on the outside of your home for the vent is opening properly. A restricted exhaust vent system could cause the thermal fuse to blow again shortly after it is replaced. Also, do not continue to run the dryer with the thermal fuse bypassed. It is an important safety component that must be replaced.

If the thermal fuse is okay, you can open the top of the dryer as shown in the third image below (with the dryer still unplugged ) and check the continuity through the door switch using the wiring diagram in the second image.

If the door switch is okay, you can check the push-to-start for continuity with the button pressed in.

These tips may help you determine the cause of your dryer failure. If you need more help, resubmit your question with additional details.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Lyle W -
Sears Technician
May 19, 2010

What is the resistance of the heating element in my Kenmore dryer?


Based on your ohm reading the heating element is okay. Be sure to check the voltage supply to your dryer at the terminal block where the power cord attaches before continuing to diagnose the failure. The dryer must have 220-240 volts when checking across the two outside terminals of the terminal block or it will not heat. The dryer can run if one leg of voltage is dead but the heating element will not heat. The motor operates off of 110-120 volts and the heating elements must have 220-240 volts in order to produce heat. NOTE: Do not check voltages unless you have experience and you feel safe and confident in doing so otherwise I recommend calling a service technician.

If you have 220-240 volts of supply then you will need to also ohm each component wired in series with the heating element. NOTE: Disconnect the power cord before checking the continuity of each component. Remove one wire from the component before checking continuity. When find the open component, replace that component. Reference the images below.

Check the following components for continuity:

  • thermal cut-off (key#21)
  • operating thermostat (key#8)
  • high limit thermostat (key#15)

There is chance that timer switch 2 is not closing or even possibly 2M and 1M is not closing on the motor centrifugal switch preventing the heater from working too, but not likely.

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Joey S -
Sears Technician
January 29, 2010

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