Model #11086692120 KENMORE Residential Dryer

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Question and Answers


Element did not cure problem on dryer. What could it be?


The first place that I would recommend you view through is the owners manual troubleshooting section, while you wait on your experts response. If you do not have an owners manual I was able to locate a manual for you here online. I attached the link below for you to view. I hope you are able to find an answer to your question soon.

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Alina F. -
February 04, 2011

The image below contains a similar diagram to your dryer. The usual suspects causing the no heat problem are circled.

If the element is not at fault then the other possibilities are the thermostats and thermal cutoff.

If the dryer is running then the thermal fuse is okay.

If the dryer is running but not heating the first thing to check is the circuit breakers. Sometimes one breaker to the dryer will trip leaving 120 volts to run the motor but not have 240 volts to heat with. Try turning both of the dryer breakers off and then back on and see if there is any improvement.

The thermostats and thermal cutoff can be checked for continuity if you have access to a meter and are comfortable using it.

I hope this helps. You can reply with any additional details or questions for further assistance.

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Fred M -
Sears Technician
February 05, 2011
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How do I replace the rear rollers on a Kenmore electric dryer?


The rear support rollers are very simple to replace. Since you already have the front panel off and the drum removed most of the work is done. Remove the tri-ring from the axle of the right hand support roller and slide the support roller off. Slide the new roller onto the axle and install the new tri-ring into the groove. The left hand support roller has a bracket that mounts to the base and over the tip of the axle. There will likely be a push nut over the end of the axle that must be pried off and then pull the support bracket just enough the remove the tri-ring and roller. Install the new roller, tri-ring and then push the support bracket back and over the axle and re-install the push nut. If the clip fits too loose, take it off, flatten it a little with a hammer with it sitting flat on concrete or vice and then reinstall it.

The support rollers are part #349241T which will include two support rollers and the idler pulley is part #691366. I added a link to Sears Parts Direct below with the support rollers looked up for you. Click on "Support2pk" to open link.

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Joey S -
Sears Technician
September 15, 2009

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