Model #11072992101 Kenmore residential dryer

  • Top And Console
    3 Results
  • Cabinet
    3 Results
  • Bulkhead
    3 Results
  • Burner Assembly
    3 Results

Error Codes

Error Code:

Condition:

Check/Repair:

Question and Answers

Q:

Kenmore gas dryer does not heat

A:

Hi Erik,

Thank you for submitting a question to Manage My Life.

You mention that you have replaced 3 parts but you mention 4 parts. I will assume you replaced the high limit thermostat (3403140), the thermal fuse (3390719), and the radiant sensor (338906). The other part you mentioned, the thermistor (3976615), I will assume you did not replace it.

There are a few additional details I need. I need to know if you replaced all 4 of the parts you mentioned, and I need to know the following. Remove the toe panel to gain access to the burner assembly. Turn the dryer on a cycle with high heat and watch the igniter. Does the igniter glow? Does the burner ignite one time, but then does not ignite again? Do you have a multi meter?

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website; Sears Home Services .

Here is a link that you may use to view the parts list diagram or purchase any parts needed for your appliance; Sears Parts Direct .

Please check the things I have mentioned here and report back with your findings. I will be happy to assist you further.

Landell

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Landell -
Sears Technician
June 06, 2012
A:

Erik,

The igniter should ohm between 50 and 500 ohms. I am still not sure which parts you have replaced.

Try this, unplug the dryer and remove the red wires at the heater relay. Tape the red wires together with electrical tape and make sure they will not touch anything else. Plug the dryer back in, then start a heat cycle and see if the burner ignites. Do not leave the heater relay bypassed and use the dryer. This is for testing only.

I hope this is helpful. Check the things I have covered here and if I may be of further assistance please reply to this post with details of what you find.

Landell

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Landell -
Sears Technician
June 06, 2012
A:

Erik,

If the burner did not ignite you will need to check the components (including the ones you have replaced) in the heat circuit. Always unplug or de-energize electrical equipment before removing covers or attempting service. Be careful and wear appropriate hand protection when working around sharp metal parts. I am including the tech sheet for this dryer in the images below. Please refer to the section titled PROBLEM: Dryer Will Not Heat on page 7.

Perform the tests included in this section and if you need additional help respond below.

Landell

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Landell -
Sears Technician
June 06, 2012
A:

Erik,

You bypassed the control board when you taped the red wires together.

I highly recommend letting an experienced service tech take a look at your dryer. I am including a link below that you may use to schedule service.

Landell

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Landell -
Sears Technician
June 06, 2012
A:

Erik,

I will be happy to continue helping you, but this can be a difficult dryer to diagnose. I need the results of the checks that you performed from the tech sheet I sent you so we may continue.

Landell

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Landell -
Sears Technician
June 06, 2012
See more answers
Q:

why does my dryer only work if i hold down the start button?

A:

Thank you for your question and I understand your concern.

The failure is not the start switch nor the motor. It is more likely the small electronic control board located inside the control panel or a faulty motor relay. The control must detect the start button being pushed by a 120 volt start sense signal to the control board. The control board will then supply 48 volts DC to the motor relay across the two pink/black wires. The motor relay should close in order to complete the voltage supply to the motor and it would then continue to run after releasing the start button. You should have the technician return and there should be tech sheet in the control panel with the wiring diagram. Also, if the thermistor which is the temperature sensor is faulty, or if the dryer is in a very cold environment, it will not allow the dryer to stay running.

I added an image below of the wiring diagram for the service technician.

I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.

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Joey S -
Sears Technician
December 20, 2012