Model #11072981600 KENMORE Residential Washers

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Question and Answers


Washing machine won't drain 110.72981600


I understand that your having difficulties with your washer not draining. While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question. Have a great day!

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Alina -
May 31, 2013

Thank you for choosing and allowing us this opportunity to help. Normally this type of problem is caused by a clogged drain hose or pump. First check to make sure that there are no obstructions in the drain hose. If you lower the drain hose off the drain pipe and place it in a bucket on the floor the water will drain out if the hose is not clogged. If it is then, nothing will come out. If the hose is clear, then the problem is the pump. This part can be tested to see if this is causing the problem. You will need to check and see if the impeller is slipping on the shaft when you try to stop if from spinning manually. Stick something in the pump to prevent the black colored impeller from turning and the turn the input shaft. If you can turn the input shaft but the impeller is not turning, replace the pump.
SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact your local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.
If you do not feel confident repairing this problem yourself, you can have it repaired at your home by a Sears technician. Click here to schedule service online at the Sears Home Services web site. A 10% discount coupon is available when service is set on line.
If you need further assistance, please reply to this  exisiting thread. Thank you for using Manage My Life.

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James -
Sears Technician
May 31, 2013
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