Model #11049972600 Kenmore Elite residential washers

  • Top And Cabinet Parts
    3 Results
  • Door And Latch Parts
    3 Results
  • Control Panel Parts
    3 Results
  • Dispenser Parts
    3 Results
  • Tub And Basket Parts
    3 Results
  • Pump And Motor Parts
    3 Results
  • Optional Parts (not Included)
    3 Results

Question and Answers

Q:

F28 problems with my Kenmore Elite

A:

Hi Courtney,

Thank you for submitting a question to Manage My Life. I am sorry you are having problems with your washer.

Here are the checks for the F28 error. These checks are difficult at best. I highly recommend waiting for the technician and letting him evaluate the issue.

First check the Power Cord connection on the Line Filter and Make sure they are not reversed. L1 to the L terminal and Neutral to the N terminal. Gain access to the Central Control Board (CCU) and locate the MS2 connector. I have included images below that will demonstrate these procedures. You MUST HAVE your meter leads already in place on the connector before you press Start or the voltage will drop off of the relay before you can make checks which will lead you to and incorrect diagnosis.

With a Volt meter check for 120 VAC across MS2- pin 1 to MS2- pin 2 while starting a cycle.

If there is 120 VAC at this point the door lock switch is good if there is no Voltage at this point, then check Door Lock Switch.

Next gain access to the Motor Control Board [MCU]. There is a Green or White Connector with Two Pink wires.

Check for 120 VAC while starting a cycle; remember you must be ready to make the checks before starting cycle. If there is 120 VAC at this point the Motor control Board is getting 120 VAC.

If there is no 120 VAC then check the Two Pink wires for Bad connections or breaks in the wires.

Next check the MI3 the serial communication Connector from the CCU to the MCU between Pin 1 and Pin 3 for 5 VDC while starting a cycle. Also make sure the connector is not upside down the wires should be to the left when facing the MCU connectors.

Again you must be ready to make checks before starting the Cycle. If there is any delay the relay may open before the Tech makes his checks.

Remember to check the RAST connectors for pins pushed up or poor connections. You will need to remove the connector and visually inspect it. Also, you need to ohm out the wires.

Remove the Grounding Switches and inspect for corrosion or poor connections.

Also Ohm out the grounding Switches. Make sure the Panels are not bent and are making good contact with the grounding switches.

The Ground Switches are normally open when Panels are in place and closed when panels are removed. This is opposite of what one would normally assume.

If it is a Model that has a Heater; the ground on Heater is in series with the ground switches so if there is a Heater present check the ground on Heater also. Check the ground on the Drive motor and Tub Hub ground.

Remember to check the resistor on the Motor Control Board it will either read Open or Closed.

Here is a link that you may use for parts purchases Sears Parts Direct .

At this point if you have not found the issue, please reply with details of checks you have made

Thanks again for using Manage My Life.

Landell

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Landell -
Sears Technician
June 22, 2011
Q:

kenmore washer not filling up with water

A:

Make sure that the water supply faucets for the washer are fully open. You can verify that you have a proper water supply provided to the washer by shutting those faucets off and removing the fill hoses from the back of the washer. Place the ends of those hoses in a bucket and briefly open the supply faucets to check the water pressure and flow from those fill hoses. Check the inlet water screens on that back of the washer to make sure that they are not clogged with debris or deposits.

That rattling noise could be the door trying to lock if the noise is coming from the front of the washer by that door handle. If the noise is coming from the back of the washer where the fill hoses are connected, then it is likely caused by the fill valves. There is a chance that the dispenser assembly is rattling when it is trying to move to the initial fill position. This type of washer will normally display an error code when it will not begin to fill the washer. Check that display for an error code. The error codes for this washer are shown in the first 3 images below. Look for that type of error code in the display when you start the washer. If you do not see an error code, you can run the diagnostic tests that are shown in the 4th image. The 5th image shows the wiring diagram for this washer. You could have a loose wiring connection that is causing your problem. The 6th image shows access information for the components that are likely causing this failure. You can unplug the washer and check those components if necessary.

This information may help you determine the cause of your fill failure in the washer. You can order parts from this page: Kenmore Washer 110.49972600 Parts . Be sure that your unplug the washer before accessing and replacing internal components.

If you need more help, reply with additional details based on the above tests.

If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services .

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Lyle W -
Sears Technician
March 27, 2012
A:

Here are the additional 3 images.

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Lyle W -
Sears Technician
March 27, 2012
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