Model #11028802890 Kenmore residential washers

  • Top And Cabinet
    3 Results
  • Control Panel
    3 Results
  • Rear Panel
    3 Results
  • Agitator, Basket/tub
    3 Results
  • Motor And Pump
    3 Results
  • Machine Base
    3 Results
  • Wiring Harness
    3 Results
  • Water System
    3 Results
  • Miscellaneous
    3 Results

Error Codes

Error Code:



Question and Answers


kenmore washer model # 11028802890 wont drain or spin


Thank you for your question and I understand your concern. Your describing two possible failures if the washer will not drain.

If the washer will fill with water and then the motor starts but have no agitation or spinning action, then the motor coupler has likely broken. If the washer motor will not come on when placed in the drain and spin cycles with the lid shut, the lid switch has likely failed.

In order to access the motor coupler and lid switch, the washer cabinet must be take off as well as the drain pump and motor.

To access the motor coupler will require removing the washer cabinet.

  • First, disconnect the power cord from the power source.

  • The console will need to be placed in the service position by removing two hidden (2) screws, one (1) screw located at the bottom of the left hand end cap and one (1) screw located at the bottom of the right hand end cap.

  • In order to access the two (2) hidden screws, the left hand end cap trim and the right hand end cap trim will need to be removed. See image below.

  • To remove the end cap trim, place you finger behind the trim at the very top and bend it up enough to clear the console and then hinge it towards the front and off.

  • Remove the hidden screw under each end cap trim at the bottom of the end caps. Slide the console forwards about 1/4 inch and the raise it upwards and hinge it over the rear panel.

  • Disconnect the 3 wire lid switch harness plug located on the top. Pop the two (2) gold colored cabinet clips off as shown in the image below.

  • Place the tip of a flat tipped screw driver down into the first valley and then push the handle end to the rear of the washer to pop off the cabinet clips.

  • Open the lid and grab the opening and tilt the top of the washer cabinet forwards just a few degrees and then walk it backwards and off.

  • Remove the water pump by prying the two (2) pump retainer clips off.

  • Leave the two (2) pump hoses connected to the pump and shove the pump over to the left and out of the way of the motor.

  • Disconnect the motor wire harness plug from the motor.

  • Pry the two (2) motor retainer clips off. Note: if there is a screw threaded through the motor retainer clips, remove the screws before prying the motor retainer clips off.

  • Remove the motor.

You now have access to the motor coupler. The motor coupler consists of three (3) parts. One fits on the gear case input shaft, one fits on the motor shaft and the rubber isolator links the two together once the motor is reinstalled.

See images below for further instructions.

Reverse the procedure to re-assemble the washer.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services . You can order parts from Sears PartsDirect

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Joey S -
Sears Technician
January 21, 2011

how do i remove the top of model #11028802890 to replace part #3949238


Thank you for your question.

I should be able to help you replace the lid switch on the washer. First, unplug the washer. Then remove the end caps on the console. I have provided you with an image of this below. Next, remove the cabinet from the washer. The second image shows how to remove the cabinet. Once the cabinet is removed, you can replace the lid switch and reinstall the cabinet. Please pay attention to how to install the image in the second image. The front of the cabinet has to hook under the front of the base. I hope this is helpful.

Please let me know if you need further assistance.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
January 05, 2011

What part is needed for a Kenmore washer that continues to fill with water when it is full?


If the washer begins agitating and continues to fill, then you likely have a failed inlet water valve assembly (part number 285805). The washer would also fill with water when it is completely turned off and unplugged if this component is leaking and allowing the washer to fill with water.

If the washer stops filling with water when it is unplugged, then your likely failure is in the water level pressure switch (part number 3366846) or the air pressure hose (part number 353244) that runs from the bottom of the tub to the water level pressure switch. The washer would also fail to agitate and continuously fill if one of these parts has failed. If the air pressure tube is cracked or leaking, then the water level pressure switch will not be able to detect the level of water entering the washer and will not shut off the inlet water valves. If the air pressure tube is not leaking, then the water level pressure switch will need to be replaced.

The procedures for accessing these parts in the washer are shown in the images below. NOTE: Your model of washer is slightly different than the one shown below. To access the screws that secure the console to the top panel of the washer, you will need to remove the plastic end cap on each side of the console. Be sure to unplug the washer before accessing internal components.

You can order parts from the Sears PartsDirect website.

These tips should help you determine the cause of your failure and repair the washer. If you need more help, resubmit your question with additional details.

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Lyle W -
Sears Technician
April 07, 2009