Model #11027086604 KENMORE ELITE Residential Washers

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  • Control Panel Parts
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  • Motor, Basket And Tub Parts
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  • Pump Parts, Optional Parts (not Included)
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Question and Answers

Q:

oasis 110-27086604

A:

NOTE: There have been some improvements made in the service procedure for that outer tub bearing since this answer was posted. The outer tub bearing is now available as a separate component. It can be replaced using special tools that the Sears Service technicians now have been issued. That bearing kit costs around $80. The labor for the technician would cost around $140 (at this time).

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Lyle W -
Sears Technician
February 07, 2012
A:

Hello Allen. You could have rust or residue on the shaft that is preventing the inner wash basket from being pulled up and out of the washer. You can try to use some penetrating oil on the shaft to help you break the inner spin basket free. You can support that out plastic tub so that it does not move and then use some significant force to try and break that basket free. These tips may help. If you need more assistance, reply with additional details.

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Lyle W -
Sears Technician
February 25, 2013
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Q:

I need some step by step instructions on replacing the suspension springs on my Kenmore Elite washer# 11027086604. The part number is W10189077.

A:

Thank you for your question and I understand your concern.

Disconnect the power cord from the power source.

NOTE: Have a shop cloth handy to clean off any grease from your hands.

To remove a suspension rod assembly:

  • Raise the top open.
  • Grasp the rod several inches below the suspension ball, and lift the rod so the hooked end is free of the ball (see image below).
  • Rotate the suspension ball so that the slotted side is parallel with the hooked end of the rod, and slide the rod out of the ball. Keep the ball in its holder.
  • Reach down along the side of the tub, and press in on the suspension rod holder locking tabs, then push the holder out of the tub opening.
  • Position the suspension rod through the slot in the tub opening, and remove the rod assembly from the washer.
NOTE: Unsnap the wire holder from the right rear suspension rod before removing it.

I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.

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Joey S -
Sears Technician
February 08, 2012
Q:

washing machine gets stuck wont complete cycle

A:

Your details seem to imply that the washer does not have water in it but it is constantly running the drain pump. I recommend that you unplug the washer for 5 minutes and then plug it back in. This may reset the control board so that it will work properly. If the washer still won't work after unplugging it and then restoring power, I recommend that you try to start the diagnostic test mode as shown in the first image below. Based on your description, you may not be able to enter that mode. If not, I recommend that you unplug the washer and check the wire harness connections on the main machine control board. The second image shows how to access that control board in the console. If the wire harness connections are okay, you will probably need to replace that main machine control board (part W10189966). That control board has the water level sensor. This may fix your problem. You can order that part from the Sears PartsDirect website. Be sure that you unplug the washer before accessing internal components.

If the washer is full of water and is not draining, then you may have a problem with the drain pump or the drain system. Check the drain hose for a kink or clog. Make sure that the washer drain is clear. If necessary, you can drain the water out of the water using a wet/dry shop vacuum. You can check the drain pump using the information shown in the second image. Unplug the washer before accessing internal components.

I hope that this information helps. If you need more assistance, reply with additional details.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Lyle W -
Sears Technician
August 30, 2011

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