Model #11026912691 KENMORE Residential Washers

  • Top And Cabinet
    3 Results
  • Rear Panel
    3 Results
  • Agitator, Basket And Tub
    3 Results
  • Control Panel
    3 Results
  • Motor And Pump
    3 Results
  • Machine Base
    3 Results
  • Wiring Harness
    3 Results
  • Water System
    3 Results
  • Miscellaneous
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Error Codes

Error Code:

Condition:

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Question and Answers

Q:

I have a Kenmore 90 Series washer. It would not agitate or spin. I replaced the motor coupler, which was broken, and now it will not agitate, spin, or drain.

A:

Hi Darryl,

Thank you for submitting a question to Manage My Life.

Pvalde2 gave you links to 2 previous questions above. In the first link follow Mark's advice and check the lid switch and the motor connections. Always unplug or de-energize electrical equipment before removing covers or attempting service. Be careful and wear appropriate hand protection when working around sharp metal parts.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Here is a link that you may use to view the parts list diagram or to purchase any parts needed; Sears Parts Direct .

I hope this is helpful. Check the things I have covered here, and if I may be of further assistance, include more details in a reply to this post. Be sure to include in your details where the humming is coming from.

Landell

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Landell -
Sears Technician
January 23, 2012
A:

Darryl, The remaining checks will require the use of an ohm/volt meter and you will have to perform ohm checks and/or live voltage checks. If you have a meter and are confident in your ability to safely perform these checks, reply to this post and I will be happy to assist you further. Landell

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Landell -
Sears Technician
January 24, 2012
A:

Darryl, With the lid switch made check continuity across the lid switch grey to tan. Landell

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Landell -
Sears Technician
January 24, 2012
A:

Darryl, From the model number you gave me, the lid switch on this washer should have a grey wire and a tan wire. With the contact on the lid switch closed you should read continuity across those wire connections on the lid switch. Landell

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Landell -
Sears Technician
January 25, 2012
A:

Darryl, At this time we are only able to communicate with our customers using this blog form of media. We have found this to be the most effective means of communication, enabling us to serve as many customers as possible. You still have not told me where the humming is coming from. Is it at the door switch or at the bottom? Did you check continuity across the door switch? I am including a video below that demonstrates replacing the motor coupler, take a look at this video and make sure you did not miss anything. I hope this is helpful. Check the things I have covered here, and if I may be of further assistance please reply to this post. Landell

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Landell -
Sears Technician
January 26, 2012
A:

Darryl, To test the lid switch it does not matter which lead goes on which wire. I am including an image of the lid switch and its test points in the image below. I am also including a video that demonstrates switch testing and meter use. To check continuity of the lid switch, unplug the washer, and roll the console up. With the washer lid closed, disconnect the lid switch and put your meter leads in the outside holes of the connector on the cabinet (green arrows). You should get a reading and a beep tone. If not, replace the lid switch (part number 3949238). Landell

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Landell -
Sears Technician
January 26, 2012
A:

Sorry here is the video. Landell

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Landell -
Sears Technician
January 26, 2012
A:

Hi Darryl, This washer has a lid switch but does not have a door switch, so I am unsure of what you are talking about. I do not see anything with 2 blacks and a clear on the wire diagram. This is what I recommend, unplug your washer and remove the cabinet. I am including a video below that will demonstrate this procedure. Use an insulated piece of wire to bypass the lid switch. To do this place the insulated piece of wire in the outside holes of the connector (red arrows on the image I sent previously). Tape this bypass so that it will not come into contact with anything else. Then plug your washer back in and start a cycle. Try to determine where the noise is coming from and if possible, send me an image of what is humming/buzzing. Be careful to not touch anything while the washer is running without the cabinet. Let me know what you find. Landell

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Landell -
Sears Technician
January 27, 2012
A:

Here is the video

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Landell -
Sears Technician
January 27, 2012
A:

Darryl, From your description, you most likely have a bad motor. You previously stated that you can turn the motor by hand. Remove the pump and make sure the pump is not seized. Then you will need to check voltage at the start of spin. Working with live electrical current can be very hazardous and possibly deadly. Do not attempt these measurements without the proper tools and safeguards. If you are not already sure you can perform these checks safely and competently, refer this work to a qualified professional. At start, do you have voltage black to yellow? And then white/black to blue. Let me know what you find. Landell

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Landell -
Sears Technician
January 30, 2012
See more answers
Q:

Thanks for help to clarify what the real problem is in my 12 years old top load Kenmore washer #11026912691, it seems it could be

A:

Thank you for your question.

I am sorry you are having a problem with your washer. I suspect the problem with the washer is a broken motor coupler. The coupler links the motor to the transmission instead of using a belt. When the coupler breaks, the washer will not agitate or spin and often will make an unusual noise. To verify the problem, I recommend starting the washer in a wash cycle. After the washer fills, check to see if the washer is agitating. If it is not, the motor coupler is likely the cause. The part number for the coupler is 285753A and can be ordered from our website Sears Parts Direct .

To replace the coupler unplug the washer first. Then use the images below to access the coupler. Use a screwdriver to pry off the rest of the old coupler. Then tap the new coupler onto the shafts with a deep well socket and a hammer. The parts of the coupler should be flush with the end of the shafts. Then reassemble the washer in the reverse order.

I have also found a video that will give you more confidence in repairing the washer yourself. Please click here to watch the video .

I hope this is helpful. Please let me know if you need further assistance.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
January 04, 2012
Q:

I have a Kenmore washing machine Model #11026912691 and I am looking for a lint filter on it. I keep getting large amounts of lint on my dark clothes.

A:

Your washer has a self cleaning lint filter (key#12) fastened under the spin basket (key#12). The lint filter is designed to self clean by slinging the lint off when the basket is spinning and the lint is then expelled with the water and pumped out. The lint filter could be excessively clogged. The lint filter will likely have to be manually cleaned by removing the spin basket. In order to access the lint filter will require removing the washer cabinet, agitator (key#17), tub ring (key#8), spanner nut (key#11) and then the basket (key#10) can be lifted up and off. This type of tear down will likely require a service technician. It requires a special spanner wrench in order to remove the spanner nut.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Joey S -
Sears Technician
July 22, 2010

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