Model #11023032102 Kenmore Elite residential washers

  • Top And Cabinet
    3 Results
  • Control Panel
    3 Results
  • Rear Panel
    3 Results
  • Agitator, Basket And Tub
    3 Results
  • Brake/clutch/gearcase/motor/pump
    3 Results
  • Machine Base
    3 Results
  • Wiring Harness
    3 Results
  • Water System
    3 Results
  • Miscellaneous
    3 Results
  • Brake And Drive Tube 388952
    3 Results

Question and Answers

Q:

11023032102 no spin no agitation how do i fix what parts do i need

A:

Thank you for your question.

I am sorry you are having a problem with your washer. I suspect the problem with the washer is a broken motor coupler. The coupler links the motor to the transmission instead of using a belt. When the coupler breaks, the washer will not agitate or spin and often will make an unusual noise. To verify the problem, I recommend starting the washer in a wash cycle. After the washer fills, check to see if the washer is agitating. If it is not, the motor coupler is likely the cause. The part number for the coupler is 285753A and can be ordered from our website Sears Parts Direct .

To replace the coupler unplug the washer first. Then use the images below to access the coupler. Use a screwdriver to pry off the rest of the old coupler. Then tap the new coupler onto the shafts with a deep well socket and a hammer. The parts of the coupler should be flush with the end of the shafts. Then reassemble the washer in the reverse order.

I have also found a video that will give you more confidence in repairing the washer yourself. Please click here to watch the video .

I hope this is helpful. Please let me know if you need further assistance.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
February 24, 2012
Q:

kenmore elite washer gearcase question

A:

Thank you for your question.

  • I have taken some pictures for you. I hope they will show you what you are looking for.

Thank you for using Manage My Life.

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Sam A -
Sears Technician
September 30, 2010