Model #11021302012 Kenmore residential washers

  • Top And Cabinet Parts
    3 Results
  • Console And Water Inlet Parts
    3 Results
  • Basket And Tub Parts
    3 Results
  • Gearcase, Motor And Pump Parts
    3 Results
  • Optional Parts (not Included)
    3 Results

Error Codes

Error Code:

Condition:

Check/Repair:

Question and Answers

Q:

Wash appear unable to go into full speed spin cycle 11021302012 Kenmore Washer

A:

Unplug the washer and turn off the hot and cold water supply. Disconnect the hot and cold fill hoses. Protect the floor and lay the washer over on its front. Inspect the belt and pulley to make sure the belt and pulleys are tight. You could also have a drain restriction preventing the washer from draining properly. Check for restriction in the drain hose and drain pump hose. If your not able to find any restrictions or loose pulleys or belt, I strongly suggest calling a service technician to properly diagnose and repair your washer.

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Joey S -
Sears Technician
November 05, 2014
Q:

kenmore model 21302012 - roars while spinning. is this the spin bearing going bad? can you give part number? 11021302012 Kenmore Washer

A:

Thank you for your question and I understand your concern with the roaring sound when spinning.

Without hearing the noise for myself it would be difficult for me to say with any certainty that it's the bearing causing the roaring noise. 

It would be unusual for the spin bearing to fail this soon unless it may have develope a water leak and has contaminated the bearing. I would lean more towards an issue with the splutch located above the main drive pulley than a bearing failure. If you are certain it's a bearing noise and not the sound of the pulley teeth not meshing correctly, the gearcase assembly part #W10324649 would need to be replaced. The bearing in the transmission assembly is not servicable.

The splutch is made up of five parts; a spring, housing, cam ring, basket drive gear and pulley. The pulley is connected to the agitator through the agitator shaft. The agitator always moves with the pulley. The basket drive gear is connected to the basket by the inner splines contacting the outer splines of the transmission. The cam ring raises and lowers the basket drive gear. When the basket drive gear teeth are engaged to the pulley teeth the basket will spin along with the agitator.

I recomend checking the main drive pulley nut and make sure it's tight. If it is tight, then I would remove the nut and pulley and inspect the all the parts that make up the splutch for wear or broken parts. I added a link to the service quide on how to remove the mode shifter. There will be a cover over the belt that will need to be removed to access the main pulley nut. Remove the pulley and shifter and inspect the splutch. If all the parts look ok and the noise is a bearing noise, the gearcase assembly will have to be replaced. I hope this helpful.

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Joey S -
Sears Technician
May 30, 2014
Q:

Kenmore Washer will not drain and just senses

A:

Thank you for your question and I understand your concern.

The first thing to try is disconnecting the power cord from the power source for 2-3 minutes and then reconnect the power cord and then see if it will operate. If this does not work and the "Sensing" light will not go off, try pressing and holding the Start/Pause button for about 3 seconds and it should go off. Sometimes it takes a couple of tries to the Sensing light to go out. If you are not able to get the "Sensing" light to go out, I recommend calling a service technician to properly diagnose and repair your washer.

You could try entering the Service Diagnostic mode and the Fault code display mode to direct you in the direction to focus on. I added an image below with the directions on how to enter the Service Diagnostic and Fault code mode.

 If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services.

I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post. 

 

 

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Joey S -
Sears Technician
October 28, 2013