Model #11020994992 Kenmore residential washers

  • Top And Cabinet
    3 Results
  • Rear Panel
    3 Results
  • Agitator, Basket And Tub
    3 Results
  • Brake/clutch/gearcase/motor/pump
    3 Results
  • Machine Base
    3 Results
  • Control Panel
    3 Results
  • Wiring Harness
    3 Results
  • Water System
    3 Results
  • Miscellaneous
    3 Results

Error Codes

Error Code:

Condition:

Check/Repair:

Question and Answers

Q:

the timer dial on my kenmore washer model 11020994992 (12 years old) will not move on its own during the cycles. What is wrong with it?

A:

Thank you for your question and I understand your concern.

Based on your symptom and details I would suspect the timer will need to be replaced. You can confirm if the timer needs replacing but you would need a voltage meter. You will find two small wires coming out the little timer motor. You would have to place one voltage meter lead on of the wires and the other meter lead on the other wire and check the voltage after it begins agitating or when it's empty and spinning. If it measures 120 volts and it's not advancing, replace the timer. NOTE: I do not recommend measuring any voltage unless you have experience and feel safe and confident in doing so; otherwise I recommend calling a service technician to diagnose and repair your washer.

The timer #3954810 for model 110.2099499 can be ordered from Sears Parts Direct.

To replace the timer; disconnect the power cord and the push the timer knob in and then turn it counter clockwise (CCW) to remove the knob. Pull the dial off and remove the two screws securing the timer to the bracket. You will need to remove the left and right side end cap covers. Lift the cover up at the upper rear edge and pull it towards the front of the washer. Remove the screw located at the bottom of each of control panel endcaps. Slide the control panel towards the front of the washer and lift it up and hinge it over the rear panel. You now have access to the timer. Pull the harness connector from the old timer and re-installed on the new timer and reverse the procedure. If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Joey S -
Sears Technician
January 11, 2013
Q:

How do I replace the motor coupler on a Kenmore Elite washer?

A:

First, disconnect or remove power to the washer.

I added 3 images to reference key numbers and the last image has instructions on removing the motor.

First, the console must be disconnected from the top by removing 2 (two) hidden screws located under the each console end cap trim (key#8&11). To remove the end cap trim, lift the top of the end cap trim enough to clear the console and hinge it towards you and off. Remove the screw at the bottom of each end (7&10). Slide the console assembly towards you about 1/4 of an inch and raise it up and hinge it over the rear panel. Disconnect the 3 wire lid switch harness plug from the top.

The second image shows a cabinet clip (key#6) that will need to be popped loose from the top of the washer. To pop the cabinet clip loose, place a flat tip screw driver down into the first valley and then push the handle end towards the rear. Repeat on the other cabinet clip to remove.

Next, remove the plastic cover located on the left hand corner. Disconnect the hoses at the connector that supplies water to the dispenser cups.

Once both cabinet clips have been removed, tilt the washer cabinet towards you and walk it out of the way.

You now have access to remove the pump and motor to remove and replace the motor coupler as shown in the last image.

Reverse the procedure to reassemble the washer.

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Joey S -
Sears Technician
September 08, 2008