Model #11020802991 Kenmore residential washers

  • Top And Cabinet
    3 Results
  • Control Panel
    3 Results
  • Rear Panel
    3 Results
  • Agitator, Basket And Tub
    3 Results
  • Brake/clutch/gearcase/motor/pump
    3 Results
  • Machine Base
    3 Results
  • Wiring Harness
    3 Results
  • Water System
    3 Results
  • Miscellaneous
    3 Results
  • Brake And Drive Tube 388952
    3 Results

Error Codes

Error Code:

Condition:

Check/Repair:

Question and Answers

Q:

Kenmore washer #11020802991: Knob will not always advance when its time to pump out water from rinse cycle. If I turn the knob again it will start,

A:

Thank you for your question and I understand your concern.

Based on your symptom and details it sounds like an intermittent timer issue or intermittent lid switch operation. If the lid switch is not closing and completing the circuit when the timer reaches the drain and spin cycle, the washer will not run. Next time it stops running, open and close the lid a couple of times to see if it starts up without messing with the timer. If begins running then I would replace the lid switch before replacing the timer.

I added a YouTube video showing how to access and replace the lid switch.

NOTE: Be sure to disconnect the power cord before servicing your dryer.

Read More
Joey S -
Sears Technician
August 08, 2011
Q:

Thanks for a guide to fully examine and diagnoise for repair: Top load washer 11020802991 grinds and will not spin. How do I take washer apart

A:

Thank you for your question.

I am sorry you are having a problem with your washer. I suspect the problem with the washer is a broken motor coupler. The coupler links the motor to the transmission instead of using a belt. When the coupler breaks, the washer will not agitate or spin and often will make an unusual noise. To verify the problem, I recommend starting the washer in a wash cycle. After the washer fills, check to see if the washer is agitating. If it is not, the motor coupler is likely the cause. The part number for the coupler is 285753A and can be ordered from our website Sears Parts Direct .

To replace the coupler unplug the washer first. Then use the images below to access the coupler. Use a screwdriver to pry off the rest of the old coupler. Then tap the new coupler onto the shafts with a deep well socket and a hammer. The parts of the coupler should be flush with the end of the shafts. Then reassemble the washer in the reverse order.

I have also found a video that will give you more confidence in repairing the washer yourself. Please click here to watch the video .

I hope this is helpful. Please let me know if you need further assistance.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for using Manage my life.

Mark T.

Read More
Mark T -
Sears Technician
January 09, 2012