Model #11020622991 KENMORE Residential Washers

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Question and Answers


Motor 11020622991 Kenmore Automatic washer, compact a/w


My Kenmore washer will only wash.


A washing machine is one of the most important household appliances due to the fact that it is just so convenient; it saves you time from having to go to a laundry mat and while you are doing other things around the house or just step out of the house you can wash a load all at the same time. So it can be a very big disappointment when the washer no longer works properly. I have taken some time to further your search here on Manage My Life and noticed that someone else had asked a similar question with a posted response from an expert. I have attached the link below if you are interested in viewing the page while waiting on your response from an expert. Hope this helps, have a wonderful day!

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Alina F. -
August 27, 2010

From the description you give I suspect the first thing to do is to get the water out of the washer.

You can remove the drain hose from the standpipe and lower it into a bucket. Gravity should allow the water to drain when the hose is lowered unless there is a sock or something clogging the hose.

Here are some things to consider concerning the problems you're having. The washer will not agitate, drain or spin which means the problem is most likely the timer or motor.

If it fills but doesn't agitate the problem might be the pressure switch but it should still drain and spin.

A bad lid switch would allow the washer to agitate but it wouldn't drain or spin.

The washer wouldn't agitate or spin if the motor coupler was broken but it would still drain.

Listen for any noise/hum from the motor in agitation or spin.

After getting the water out you can remove the washer cabinet and get a closer look. With caution the washer can be ran with the cabinet off which may give you a better idea of what is wrong.

Remember to unplug the washer first before removing the cabinet.

Try this and submit a few more details for further assistance.

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Fred M -
Sears Technician
August 28, 2010
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Why won't my Kenmore washer spin cycle work?


You did not indicate if the motor is running or not. I will assume the washer will not operate in the spin cycles. If the washer will agitate but quits running in the drain and spin cycles would indicate a broken lid switch.

If you listen carefully while opening and shutting the lid you should hear a faint click of the lid switch. If you do not hear a faint click the lid switch is likely broken.

To access the lid switch (key#11) the washer cabinet will need to be removed. See images below.

  • First, disconnect the power cord from the power source.

  • The console (key#26) will need to be placed in the service position by removing two (2) hidden screws, one (1) screw is located at the bottom of the left hand end cap (key#7) and one (1) screw is located at the bottom of the right hand end cap (key#10).

  • In order to access these two (2) hidden screws, the left hand end cap trim (key#8) and under the right hand end cap trim (key#11) will need to be removed.

  • To remove the trim (key#8&11), place you finger behind the trim at the very top and bend it up enough to clear the console and then hinge it towards the front and off.

  • Remove the hidden screw under each end cap trim. Slide the console forwards about 1/4 inch and the raise it upwards and hinge it over the rear panel.

  • Disconnect the 3 wire lid switch harness plug located on the top. Pop the two (2) gold colored cabinet retainer clips off.

  • Place the tip of a flat tipped screw driver down into the first valley and then push the handle end to the rear of the washer to pop off the cabinet clips.

  • Open the lid and grab the opening and tilt the top of the washer cabinet forwards just a few degrees and then walk it backwards and off.

  • The lid switch mounted under the main top is now accessible to remove and replace. The part number of the lid switch is 3949238.

Reverse the procedure to re-assemble the washer.

If this is not your symptom, resubmit your question with the model number and additional details.

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Joey S -
Sears Technician
September 01, 2009

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