Model #11019101991 KENMORE Residential Washers

  • Top And Cabinet
    3 Results
  • Control/rear Panel
    3 Results
  • Agitator/basket/tub
    3 Results
  • Brake/clutch/gearcase/motor/pump
    3 Results
  • Machine Base
    3 Results
  • Miscellaneous
    3 Results
  • Water System
    3 Results
  • Wiring Harness
    3 Results
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Error Codes

Error Code:



Question and Answers


no rinse or spin


I'm sorry to hear that you are having some difficulties with your Galaxy washer. I did some research for you at and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to I hope these links provided assist you.

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Barbara H. -
October 07, 2011

From the description I suspect you have a timer problem.

One thing to try is to manually advance the timer and see if it will drain and spin.

If the washer will drain and spin when the timer is advanced then the timer is likely at fault. Checking voltage across the timer would confirm this if you have a meter and are comfortable using it.

If the washer will not drain or spin even if the timer is manually advanced then you may have a problem with the lid switch. The image below will help you raise the console and remove the cabinet to access the lid switch. The lid switch can be checked with an ohm meter for continuity if a meter is available.

I hope this helps and thanks for submitting a question. You can reply with any additional details or questions for further assistance.

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Fred M -
Sears Technician
October 09, 2011
See more answers

How do I put the belt back on my Kenmore washer?


Your Kenmore washer does not have a drive belt. The drive motor is connected to the gear case via a motor coupler. In order to access the motor coupler the washer cabinet will need to be removed.

To access the motor coupler will require removing the washer cabinet.

  • First, disconnect the power cord from the power source.

  • The console (key#39) will need to be placed in the service position by removing two screws (key#42), one (1) screw located at the lower left hand and lower right hand corners of the console.

  • Slide the console towards you and then it will hinge upwards and over the rear panel. (See images below)

  • Disconnect the 3 wire lid switch harness plug located on the top. Pop the two (2) gold colored cabinet clips (key#6) off as shown in the image below.

  • Place the tip of a flat tipped screw driver down into the first valley and then push the handle end to the rear of the washer to pop off the cabinet clips.

  • Open the lid and grab the opening and tilt the top of the washer cabinet forwards just a few degrees and then walk it backwards and off.

  • Remove the water pump by prying the two (2) pump retainer clips off.

  • Leave the two (2) pump hoses connected to the pump and shove the pump over to the left and out of the way of the motor.

  • Disconnect the motor wire harness plug from the motor.

  • Pry the two (2) motor retainer clips off. Note: if there is a screw threaded through the motor retainer clips, remove the screws before prying the motor retainer clips off.

  • Remove the motor.

You now have access to the motor coupler part# 285753A. The motor coupler consists of three (3) parts. One fits on the gear case input shaft, one fits on the motor shaft and the rubber isolator links the two together once the motor is reinstalled.

See images below for further instructions.

Reverse the procedure to re-assemble the washer.

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Joey S -
Sears Technician
April 17, 2009

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