Model #10674262400 Kenmore top-mount refrigerator

  • Cabinet Parts
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  • Liner Parts
    3 Results
  • Freezer Door Parts
    3 Results
  • Shelf Parts
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  • Refrigerator Door Parts
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  • Unit Parts
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  • Icemaker Parts
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  • Water Dispenser Parts, Optional Parts
    3 Results

Troubleshooting

Error Codes

Error Code:

Condition:

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Question and Answers

Q:

why is the water from the water dispenser not getting cold. Kenmore Model # 10674262400

A:

If the fresh food section is cooling then the water will be cold providing you have not already purged all the cold water from the storage area. The storage area consists of a coil of plastic tubing. There is not a large quantity of water in the tubing so it would not take long for all the cold water to purge. After dispensing all the cold water it will may take an hour or so before the water will get cold again.

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Joey S -
Sears Technician
September 01, 2010
Q:

Why does our Kenmore refrigerator have a thick layer of ice on the bottom of the freezer that I must keep chipping off?

A:

The problem with the ice forming in the freezer is likely caused by a frozen or clogged evaporator defrost drain. To check for this, you would need to unplug the refrigerator and remove the back panel inside the freezer section. This process involves removing the ice maker module, removing the air tower and then taking of the back panel in the freezer that covers the evaporator. You may need to thaw and remove more ice from the freezer floor before you can remove this panel. Once you take this panel off, you will likely see an ice slab in the drain pan below the evaporator. If you thaw this ice, you will see a drain hose with a tube attached that drains defrost condensate down to a drain pan at the very bottom of the unit by the compressor and condenser. Pouring hot water down this tube may help defrost a frozen drain tube. If the tube is clogged, it will need to be cleared in order to prevent the ice from reforming on the floor of the freezer. You can see the internal parts of your refrigerator on the Sears PartsDirect website www.searspartsdirect.com . If you don't feel comfortable with disassembling the back wall of the freezer and checking this issue yourself, then I recommend calling a service technician to do it. If you have a home warranty that has not expired, you may want to use this option if this failure is covered.

Several different problems could prevent your water dispenser from working. I recommend checking for a clogged water filter first. Pull the water filter out of the housing in the bottom front grill of the refrigerator. Check to see if you get water flow through the dispenser after activating it for a couple of minutes. If you do, then replacing the water filter should fix this problem. If you do not hear the buzz of the water valve when you activate the water dispenser, then you could have a failed water valve or a problem with the dispenser switch. The water is cooled in a reservoir in the back of the refrigerator. This reservoir is a coiled up section of water tubing that is covered by a piece of plastic. If the refrigerator is too cold, this reservoir can freeze. Even though your refrigerator is set at "3", it could be too cold. You may need to adjust the refrigerator setting if you suspect that the refrigerator is freezing this reservoir.

These tips may help you resolve your refrigerator problems. If you need more help, resubmit your question with additional details.

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Lyle W -
Sears Technician