Model #10672904201 KENMORE Top-Mount Refrigerator

  • Cabinet
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  • Liner
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  • Freezer Door
    3 Results
  • Shelf
    3 Results
  • Refrigerator Door
    3 Results
  • Unit
    3 Results
  • Icemaker
    3 Results
  • Water Dispenser
    3 Results
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Question and Answers


My refrigerator is not cooling.


I can see you are in need of information to get your refrigerator cooling. I was able to find a link that includes great information for a refrigerator that won't cool. I attached the link below. An expert will respond shortly. I hope this is helpful.

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Jackie S -
July 16, 2012

Thank you for your question. I know it can be frustrating when the refrigerator stops cooling. If you can only feel air flow from the diffuser when the freezer door is open, it indicates the return air vents are frozen. To clear the vents, the unit will need to be turned off for 24 hours. Now, I see you did turn it off and if it was off for 24 hours and there is still no air flow, the freezer floor may need to be taken out to check the vents. I'm attaching some pictures with instructions to remove the floor and also a picture showing the air flow movement. Be sure to disconnect the power before taking the floor out. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
July 19, 2012
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