Model #10664262402 KENMORE top-mount refrigerator

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Question and Answers


I have a kenmore refrigerator model 10664262402, the freezer is working correctly but the refrigerator is not. What can i check for as an issue?


Based on your symptom there could be a defrost failure. Open the fresh food door and rotate the freezer control to the "Cold" position. This will open the air flow control so more air will blow into the fresh food section. Place your hand under the air diffuser located in rear upper center area to feel how much air is blowing. If very little air is felt, close the fresh food door and open the freezer. Look at the rear panel in the freezer and check to see if there is any ice/frost accumulating on the panel. If you see ice/frost then this would likely indicate a defrost failure. When the evaporator coils become covered in a layer of frost/ice due to a defrost failure it will restrict the freezer air from blowing into the fresh food section which will eventually cause the fresh food section to not get very cold.

Your specific model does not use an electro/mechanical defrost timer. Your model has an electronic defrost control board. You can force a defrost cycle by following these steps to see if the unit will defrost. You must follow the exact instructions in order to initiate a defrost cycle:

  1. Un-plug the refrigerator
  2. Turn the refrigerator thermostat to OFF and leave it OFF.
  3. Plug the refrigerator back in.
Wait 5-10 minutes and then open the freezer and listen for water sizzling as it melts the ice/frost and drips on the defrost heater. If you do not hear any sizzling and the rear freezer panel does not feel warm to the touch then you likely have a failed defrost component. It could have a failed electronic control board, defrost bi-metal or heating element. It could even be just a burnt wire connection too.

You can remove the rear panel in the freezer and ohm out the heater and the bi-metal thermostat. If both show continuity when checking it with an ohm meter then the electronic defrost control board has likely failed. I added the wiring diagram in the image below. NOTE: Disconnect the power cord from the power source before removing the freezer panel and testing the heater and bi-metal for continuity. Be sure to disconnect the heater and bi-metal before testing them for continuity. Use caution when working around the sharp aluminum fins. They are razor sharp. Protective gloves are recommended.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Joey S -
Sears Technician
July 02, 2010

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