Model #10657912700 KENMORE Side-by-Side Refrigerator

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Troubleshooting

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Question and Answers

Q:

Kenmore drip pan cleaning

A:

Thank you for your question.

I can understand wanting to clean the defrost pan under the refrigerator.

To remove the the water lines from the filter base you will need to locate the little ring that looks like a washer. Hold in on the washer against the body of the housing while pulling on the tubing. This ring releases the lock that holds the tubing into the fitting.

If you are not able to get it out you can mix a 50/50 mix of a little and chlorine bleach and pour it into the defrost pan to kill the odor and bacteria growth.

It is not designed to be removed but it will come out.

Thank you for using Manage My Life.

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Sam A -
Sears Technician
February 24, 2011
A:

Thank you for your question Dawn. If you have a medium to large size sponge you and soak up the water and then attempt to remove it. Remembering that a lot of defrost water trays in the newer refrigerators are not designed to come out like they use too. Please let me know how is went. Sam A.

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Sam A -
Sears Technician
November 21, 2011
A:

Thank you for the update. If this is the same model as above then it may be easier if you can pull the refrigerator out from the wall and remove the lower bad service panel and this will give you better access to the defrost pan. If you are getting that much water then I would suspect that a component in the frost circuit has failed. Please let me know the model number or your unit so I can give you accurate information. Sam A.

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Sam A -
Sears Technician
November 21, 2011
A:

Thank you Dawn for the update and the model number. I think this is just an accumulation of years of dust and stuff that gets under the refrigerator. Normally the water that drips into the tray from the defrost cycle will evaporate before the next defrost cycle in 12 hours. You having so much water tells me that you either have a water leak from a water line under the refrigerator or your refrigerator has stopped cooling on the refrigerator side from frost build up on the evaporator coil in the freezer and if it is not running right now it is melting all the frost that is left on the coil and dripping into the pan. Please check to see if the water is coming out of the white or black drain tube or is it coming from another source since you have ice and water in the refrigerator. Please let me know what you find. Sam A.

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Sam A -
Sears Technician
November 21, 2011
A:

Thank you for the update on the filter line leaking on the water filter connection. I would suggest that you turn the water off and then pull the refrigerator out from its location and remove the back panel and then which ever of the lines is leaking push in on the center collar around the water line on the fitting and pull out on the water line. Then with a very sharp knife or razor cutter, cut about a half inch off the tubing and push it back into the fitting and check to see if it will continue to leak or not. The link below will show you how to operate a John Guest type water fitting. If this does not solve the problem then I would suggest replacing the filter housing under the refrigerator. This is in the second link below. Sam A.

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Sam A -
Sears Technician
November 23, 2011
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