Garage Door Opener: Won't work

If the motor unit has power but won't respond to any remote or the wall control, the logic control board could be the problem. Unplug the garage door opener and check the wiring connections on the panel. If the wiring connections are okay, wait a few minutes before plugging the garage door opener back in—disconnecting the power resets the logic board after an electrical disturbance. Then test whether the opener works. If not, you’ll likely need to replace the logic board or drive motor.

If the door only moves a few inches and stops, the RPM sensor could be bad. If the motor runs but doesn’t move the door, you may need to replace the gear and sprocket assembly or the drive and worm gears. A broken belt or chain and cable assembly could also prevent the door from moving when the motor runs. This video provides more troubleshooting tips for motor problems.

Obstructions in door travel will also prevent the garage door opener from working. Pull the emergency release cord to check whether the door opens smoothly; fix the door tracks if the door binds when opening. If the door opens smoothly, you may need to adjust the up-force setting as shown in this video.

The garage door opener may signal an error code by flashing lights on the motor unit in a repeating pattern when the opener doesn’t work. If you see an error code flashing on the motor unit, look up the error code in your owner’s manual or refer to our error code charts to decipher the code and troubleshoot the problem.

These repairs may help solve your Garage Door Opener problem:

Replace the garage door opener gear and sprocket assembly

Gear and sprocket assembly

As the drive shaft and sprocket rotate, they drive the trolley that lifts and lowers the garage door. The plastic gear on the drive shaft is designed to fail if the garage door gets stuck in the travel tracks, protecting the expensive drive motor from damage. If the gear is worn or damaged, the door won't move properly. Replace the gear shaft and sprocket assembly if it's damaged or worn out.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the garage door opener drive and worm gears

Drive and worm gear kit

The worm gear attaches to the motor shaft and rotates the drive gear to spin the sprocket which drives the chain to move the door. Made of plastic, the worm and drive gears strip out to protect the motor from damage if the door suddenly hits an object in its travel path. Replace the drive and worm gears if they're worn or stripped.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the garage door opener logic board

Logic board

The logic board receives input signals from remotes, sensors and the wall control. It controls the electro-mechanical functions of the garage door opener. Replace the logic board if it doesn't receive input signals or doesn't control components properly.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the garage door opener RPM sensor

RPM sensor

The RPM sensor monitors motor shaft rotation and sends speed signals to the logic board. The logic board shuts off the motor and flashes the learn light 5 times when it doesn't receive speed signals from the RPM sensor. The door only moves 6 to 8 inches and then stops when the logic board isn't receiving speed signals. Replace the RPM sensor if the door only moves a short distance and the learn light flashes 5 times.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the garage door opener belt

Belt

The motor pulley drives the belt to move the trolley along the rail to lift and lower the garage door. If the belt frays or breaks, replace it.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the garage door opener chain and cable assembly

Chain and cable

The sprocket on the motor unit drives the chain and cable assembly. The cable is attached to the trolley that lifts and lowers the garage door. If the chain or the cable is damaged, replace it.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the garage door opener DC motor

DC motor

The DC motor rotates the pulley which drives the belt to move the door. Replace the motor if it doesn't run when you activate the garage door opener.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the garage door opener AC motor

AC motor

The AC motor drives the gears that rotate the sprocket which moves the chain to raise and lower the door. Replace the motor if it doesn't run when you activate the garage door opener.

For manuals, repair guides, and specific part recommendations, enter your model number.

Adjust and align the garage door opener

Safety sensor kit

When the garage door opener doesn't work operate properly, check the alignment of the motor unit and/or the rail and realign if necessary. If necessary, adjust the settings for travel limits and force limits, following the instructions in the owner's manual. make sure that the photoelectric eyes of the safety sensor are aligned.

For manuals, repair guides, and specific part recommendations, enter your model number.