Water Softener: Not using salt

Salt pellets can cake up and form a hard crust or salt bridge in the salt tank. Carefully use a broom handle to break up a salt bridge. Use the diagnostic test described in your owner’s manual to check the operation of your rotary valve and timer. Replace the rotary valve or control if defective.

These repairs may help solve your Water Softener problem:

Replace the water softener valve motor

Valve motor

The valve motor rotates the rotor valve to perform the water softener’s functions such as softening water and flushing the resin filter. A defective valve motor won’t move the rotor valve. If the motor doesn’t move the valve rotor when activated, replace the valve motor.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the water softener venturi

Venturi

The venturi creates a vacuum that draws brine water from the salt tank into the resin tank for regenerating the resin filter. A damaged venturi won’t draw brine into the resin tank. Replace the venturi if it’s damaged.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the water softener timer

Timer

The timer is an electronic control board that lets you program the water softener. The timer also controls the functions such as water softening and flushing the resin filter. Replace the timer if it fails to control the water softener’s functions.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the water softener valve rotor

Rotor valve

The valve rotor directs water through the water softener to complete functions such as softening water and flushing the resin filter. A defective valve leaks water or locks up and doesn’t move. Replace the valve rotor if it leaks or it’s damaged.

For manuals, repair guides, and specific part recommendations, enter your model number.

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