Water Softener: No soft water

Salt pellets can cake up and form a hard crust or salt bridge in the salt tank. An empty space forms under the salt bridge, preventing brine production. Without brine, the resin filter won’t regenerate and water won’t get softened. If you find a salt bridge in the salt tank, carefully use a broom handle to break up the salt bridge. A dirty or damaged venturi can also inhibit resin filter regeneration, resulting in hard water. Clean the venturi if it’s dirty. Replace the venturi if it’s damaged.

These repairs may help solve your Water Softener problem:

Replace the water softener venturi

Venturi

The venturi creates a vacuum that draws brine water from the salt tank into the resin tank for regenerating the resin filter. A damaged venturi won’t draw brine into the resin tank. Replace the venturi if it’s damaged.

For manuals, repair guides, and specific part recommendations, enter your model number.

Clean the water softener venturi

Venturi

The venturi draws brine water into the resin tank to regenerate the resin filter. A dirty venturi won’t draw brine water into the resin tank. Clean the venturi periodically to maintain steady brine flow into the resin tank for regenerating the resin filter.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the water softener timer

Timer

The timer is an electronic control board that lets you program the water softener. The timer also controls the functions such as water softening and flushing the resin filter. Replace the timer if it fails to control the water softener’s functions.

For manuals, repair guides, and specific part recommendations, enter your model number.

Replace the water softener rotor position switch

Rotor position switch

The timer uses the rotor position switch to monitor the position of the valve rotor. If the rotor position switch is defective, the valve motor runs continuously because the timer can’t detect the position of the valve rotor. Replace the rotor position switch if the valve motor runs continuously.

For manuals, repair guides, and specific part recommendations, enter your model number.

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