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Touchscreen is not working, any solutions? 66563799305 Kenmore Elite Microwave
When we touch the screen to select an option, it does not pick-up on the option. It does not take any commands on the touch screen. Is there anyway to fix this?
Posted August 30, 2013
Linda B, August 30, 2013
Thank you for contacting SearsPartsDirect.com with your questions about your Kenmore Elite Microwave. I am so sorry to hear that the touch screen has stopped working. I know what a time saver the microwave can be and how inconvenient it is when it stops working.
I can appreciate wanting to repair the microwave yourself, however I strongly recommend against it. We do not give repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. You need special equipment to work on a microwave starting with an anti-static wrist strap grounded to the microwave to even test components in it. Even minor door repairs and adjustments can cause microwave leakage, and a microwave shielding leakage test MUST be performed using a survey meter after any microwave service.
For these safety reasons I strongly recommend having this repair completed by a qualified service technician. You can schedule service online at www.SearsHomeServices.com or by calling 1-800-4-MY-HOME(1-800-469-4663). Here at SearsPartsDirect.com we love to help you with your repairs, but our expert advice is that microwaves are just too dangerous for a do-it-yourself project. Thank you for your understanding in this matter and I hope we can help you with your other questions and repairs in the future. Thank you for choosing Sears.