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My Kenmore he2 plus washer model #110.47532601 : shows 5 D and than F21 code #110.47532601

My Kenmore he2 plus washer model #110.47532601 is not function and shows 5 D and than F21 code. I replaced the Pump water part W10130913 still does the problem persists?

Posted July 20, 2013


Joseph , July 20, 2013

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dtova00, July 22, 2013

Thank you for your question. The 5d code is really SD code. The "SD" error code indicates a Suds Detection. SD is displayed when the machine/motor control analyzes drag on the basket detecting a suds-lock condition. This is generally caused by using the wrong type of detergent or just too much detergent.

The "F21" fault code will display if the drain time exceeds eight minutes. This fault code generally is caused by a restricted drain pump filter or using too much or the wrong kind of detergents.

The first thing to check and clean is the drain pump filter if the drain pump will run. If the drain pump is not running then it may have a jammed or faulty drain pump. I added an image below with instructions on how to access and remove the drain pump filter for cleaning. NOTE: Disconnect the power cord from the power source before removing the lower access panel. Also, remove all the water that you can before removing the drain pump filter or all the water will pour out on the floor. Have a shallow pan and towels handy even though you have removed all the water from the tub there will be water left below the basket.

In order to access the drain pump filter the lower access panel will need to be removed. (See images below.)

  1. Disconnect the power cord from the power source.
  2. Remove the screws (key#21) along the bottom of the lower access panel.
  3. Slide the access panel down and off.
  4. Turn the filter (key#14) counterclockwise to remove the filter assembly.

NOTE: There will be a lot of water left inside the pump so place a shallow pan under the filter before removing. I would also recommend having an old bath towel handy too.

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