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Icemaker won't drop ice

Kenmore Elite Model 795.79753.904, freezes ice but won't drop it into bin. Why?

Posted June 07, 2013


anna, June 07, 2013

It is that time of the year to have ice for those cold drinks and I know you want to get this ice maker fixed as soon as possible. I am providing a link on a similar issue which may be helpful while you receive model number specific information.

AnneJ, June 07, 2013

I know that it can be very frustrating to have issues with your ice maker. The ice maker may not be harvesting the ice for a couple of reasons.

  • If the thermostat in the ice maker is not sensing the temperature properly. This thermostat senses the ice maker mold temperature and will start a cycle when the mold reaches a certain temperature.
  • The temperature in the freezer may not be cold enough (below 10 degrees). If the temperature never gets below 10 degrees it's a good chance that at times the temperature is getting even higher. If this is the case the average temperature might be closer to 15 degrees. In this case the ice maker mold will probably not get cold enough for the thermostat to start a cycle.

I would suggest checking the freezer temperature. If it's not getting cold enough turn it up. A good check would be to place a thermometer between two frozen packages of meat and read the temperature that way. If the temperature is correct, then I would suggest testing the ice maker. The image below will provide the testing information for you. I hope this helps. If you need further assistance, please reply to this thread. Thank you for using Manage My Life.

Terry, June 10, 2013

Thank you for your reply. I tested the icemaker by holding the cube size button for 3 seconds as advised elsewhere. The icemaker dropped ice and refilled properly. Note: this icemaker is in the door. The freezer compartment, located in a bottom drawer, has seemed warmer than usual lately. I change the setting from 0 to -6 and it seemed even warmer. I moved it back to 0 and it cooled some but still not cold; no ice.

AnneJ, June 10, 2013

It does sound like there may be an issue with the freezer temperature. I would suggest you try decreasing the temperature again, please remember that it takes a full 24 hours for the unit to cool completely. If this does not work, check for a frost buildup on the back of the unit. If there a lot of buildup, the freezer can not cool. If this is the case try manually defrost the refrigerator and then see if it works.

Terry, June 10, 2013

I left the -6 setting for more than 24 hours. When I first noticed a problem I pulled the refrigerator out and opened the back cover to clear dust etc. but the compartment was clean and free of icing.

AnneJ, June 11, 2013

Terry, is the ice in the tray frozen? If so there is a test that you do on the ice maker to see if this is the problem. The image below will show you how to do this. If the ice drops and then cycles, the ice maker needs to be replaced. If the ice is not frozen the you are looking at a problem with the freezer. This could be happening becuase of the temperture sensor, the contorl board, or the sealed system. Testing these parts however is something you want a technician to do becuase they are very complicated. If you would jsut like for a tech to come out and diagnose this, just click on the link below. Please let me know if you need anything else. Thank you for using Manage My Life.

Terry, June 11, 2013

Yes, the ice is frozen and does drop when a cycle is forced. Another link on this website said this indicated that the icemaker did not need replaced; but that the problem was elsewhere in the appliance.

AnneJ, June 12, 2013

I did some further research on this model, and found that you could be having a problem with either the control or the sensor. Try to reset the ice maker by turning it off for a few minutes and then turning it back on. If that does not help, try to reset the main control board in the refrigerator by unplugging the entire refrigerator for 5 minutes. Plug it back in and see if the ice maker starts working properly. If resetting the control boards in this manner does not help, then you can try to run the ice maker through a test function using the information shown in the image below. If the ice maker will not cycle properly, then it will need to be replaced. Please let me know if you need anything else. Thank you fo using Manage My Life.

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