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Kenmore vacuum problem 116.25813508

I have a Kenmore vacuum model 116.25813508. Both the Powermate and Powermate Jr. attachments have stopped working, although the vacuum still runs fine when using the floor brush. Shortly before the connection completely died, I had noticed the Powermate 'sputtering' a few times, when using it, and then it would run smoothly if I turned the handle to the right while using it. Since power isn't getting to either attachment, though, I'm guessing whatever has shorted or broken is located in the handle/hose assembly. Are there certain connections I can check inside the assembly and/or fix with a specific new part or is it something that requires bringing the vacuum into a shop somewhere? I was looking through the parts diagrams on this site, but not quite sure which piece might be the culprit (maybe #3?...hate to replace the whole assembly-part #14-if it's not needed). Thank you! Look forward to any insight you can lend...

Posted January 27, 2013

Answers

Priscilla V, January 28, 2013

With the vacuum attachments not working can be rather frustrating. I have done some research on the Manage My Life website and have located a link similar to your issue. While you are waiting for a detailed reply from an expert I have attached the link below. Hope this helps!

Jennifer, January 28, 2013

Hey thanks, Priscilla V. I don't see a link attached, though....

Jennifer, January 28, 2013

Oop! Nevermind, I see it now. I'm inclined to think the trouble with mine isn't in the Powermate attachments, since both suddenly stopped getting power and the Powermate Jr has hardly ever been used. Regular power/suction works fine, it just seems like something may have just happened to the connection sending power to those attachments from the nozzle/handle, itself(?). :-\

AnneJ, January 28, 2013

I know that it can be very difficult to have issues with your vacuum. From what you are describing, it sounds like you don't have any power to your Powermate. You will need to use a volt/ohm meter to see if you have any voltage at the end of the handle where it plugs into the wand cord. You will be looking for 120 VAC. If you have power there you will then need to check for voltage at the bottom of the wand and if you have power there then you will need to remove the cover off the nozzle power mate and check for voltage going to the motor through the reset button. If you do not have any voltage at the end of the wand handle then you will need to check for voltage at the receptacle by removing the hose and checking at the outlet of the canister. You could have bad switch on the handle as well or a broken wire in the hose assembly. You may have to take the handle apart to check for continuity through the hose wires. The images below will show you how to do this. If you don't feel comfortable doing this yourself, you can drop it off the service counter at your local Sears store. I hope this helps. If you need further assistance, please reply to this thread. Thank you for using Manage My Life.

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