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Shop Vac Shop vacmodel #400

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Kenmore 400 series washer: Not draining.

I have a Kenmore 400 series washer. I do not have the model number with me, but its about 5 years old and the lowest priced Kenmore washer when I purchased it...(if that helps). Yesterday, I began a load and before the washer was 10% full of water I started to hear a banging sound. I thought the sound was coming from outside, but I stopped the washer via the control dial and the sound stopped. Then the washer would not turn back on. I determined that the washer tripped the circuit breaker. I reset it and the washer started normally without any odd noises. I returned to check on the washer some time later and found the control dial had turned to the end of the cycle, but the water never drained. The clothes never rinsed/spun. I attempted to start the cycle at rinse, but the washer only made a faint buzzing sound. My laundry room also had a light burnt rubber smell which was not present 1 hour ago. The washer will start at the beginning of a cycle and agitate, but will not drain and proceed with the cycle. I paid about 350-400 for this washer 5 years ago. My wife and I are trying to decide if we should purchase a new washer or pay to fix this one. Any ideas about what might be wrong will help us to price repairs.

Posted July 30, 2012

Answers

Marc, July 30, 2012

The washer not draining can be most concerning. I found some information for you that I am really hoping will be able to help you. I am adding the link below to help you with your question while you wait for your expert response. To better help your expert, I would like to suggest adding your model number. It may take 24-48 hours. I do hope that this will help you out.

Lyle W , July 31, 2012

That link for a previous answer may help you with this problem. You could have a problem with that drain pump that is preventing the washer from spinning. Here is a brief repair video that shows how to access that drain pump. I recommend that you unplug the washer and check that component if you are confident in performing that task. If you can clear or replace that drain pump and fix the washer, then it will probably continue to work properly for several more years.

You can order parts from this page: Kenmore Washer Parts .

There is a possibility that you have several other problems that would prevent the washer from draining and spinning. If you need more help, reply with additional details and we will assist you further.

You can consider having the washer examined and repaired by a technician. Here is a link for the Sears Service website in case you need it: Sears Home Services . It will normally cost about $70 for a technician to visit you home and examine the washer. The technician would then provide you with an estimate for the repair. A repair would probably cost at least $180.

If you decide not to repair the washer, then you can view current washer models on the Sears.com website.

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