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Kenmore Elite Residential washermodel #11028032701

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kenmore elite oasis washer model 11028032701

kenmore elite oasis washer model 11028032701 leaking from bottom and making noise" It alson had oil or grease come out from the bottom

Posted April 13, 2013

Answers

James, April 13, 2013

I am sorry to hear that you are experiencing difficulties with your Kenmore Elite Oasis washer. When an appliance goes out I usually see money going out the window, either in repair cost, or replacement. Managemylife.com can take the mystery out of the repair. Your expert can help you determine if you should consider replacing or repairing an appliance. I did some research for you at this web page and found an expert answer to a similar question which may shed some light on the problem. If you decide to schedule service, and have a qualified technician to assist you, I have attached the link to the Sears Home Services web site.

shane, April 13, 2013

thanks but my washer isnt holding water on the inside its leaking onto the floor I really appreciate your help do you have any diagrams on that model

Tykara, April 15, 2013

Thank you for submitting your question. I understand your concern and I will be happy to assist you. The Oasis washer doesn't have a transmission with oil, so I'm not sure where any oil or grease would be coming from. The noise you're experiencing may be coming from the bearing that is built into the outer tub (W10193886). The bearing can be replaced. I recommend laying the washer on the front panel to access the rotor. You can remove the rotor (W10419333) to check the stator (W10419333) to see if this is the cause of the murky leak. The actual water leak could be coming from the drain pump (W10536347) or recirculation pump (W10233462). It could also be coming from a bad seal in the bottom of the tub where the motor shaft enters the tub. You can check the components at the bottom of the washer by following these steps:

  • Unplug the washer to disconnect electrical power.
  • Shut off the washer supply and disconnect the fill hoses from the back of the washer.
  • Tape the lid shut.
  • Carefully lay the washer on its back.

You may see the source of the leak when you check the components shown in the image below. If you can determine that the leak is coming from one of the pumps or the connecting hoses, you will likely be able to repair this problem yourself. If the leak is coming from the bottom of the tub or the motor shaft seal, then the entire outer tub will need to be replaced. You can order parts from our Sears Parts Direct web site. I hope this information helps. Please reply back to this thread if you require further assistance with this repair. If you do not feel comfortable performing test or repairing this problem yourself, I recommend scheduling for service. You can schedule for service online with our Sears Home Services team.  Thank you for using Manage My Life.

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