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Kenmore Elite Dehumidifiermodel #99701

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Kenmore Dehumidifier is leaking from the bottom

My Kenmore Dehumidifier (Model 99701) has worked great for the past 3 years until I recently plugged it back in now that my crawl space temperatures have risen above 65 degrees. I always use the auto pump for discharging water to my drain and always check that the first pump of the year works normally, which it did. After a couple of weeks, I could tell from my wireless remote monitoring station that it appeared the my unit was not working. When I crawled to the unit I found the following: No error codes but the power button was no longer lit and there was a pool of water under the unit. I then turned the unit on by pushing the power button and the unit immediately started to Auto Pump the water to my drain. I then went to the drain and confirmed that water was being pumped out of the unit. I then removed the bucket, dried all the water up from under the unit and dried the inside of the unit where the bucket is located. FYI, there was still about 1/4 of the bucket full of water which I dumped out. Once it was all clean and dried and the float switch was operating normallly, I reinstalled the bucket and turned in on again. After a few minutes the compressor kicked-in (it only ran approx. 1 minute) and I was ready to leave when I noticed another smaller pool of water under the unit. I turned the unit off and tilted it so I could see where the water was coming from. As I was looking at it, water was still dripping from the bottom of the unit which is directly under the bucket. I checked the bucket and it was still dry (not a drop). Any thoughts? Thanks! Dary

Posted April 25, 2013

Answers

Joseph P., April 25, 2013

I am sorry that you are having some difficulties with your dehumidifier and I will be happy to help. I did some research and I was able to find a link with a similar question. Click here for the link. I hope this helps with your research while you wait for your expert response.

Barbara H. , April 26, 2013

A constant leak would cause concern.  I see Joseph provided a link with good advice. The smaller amount of water and symptoms seem to point to the pump or pump hose and connections. It  may be leaking if clogged. The hose or hose nipple may have a small crack or the hose may not have a good connection.   It may also be that the condenser coils are still frosting up, causing a small leakage from the condenser down through the base.  I would recommend making sure the drain pump is properly connected, then check for any frost buildup. If the issue continues, I would recommend dropping the unit at a service center for a complete examination.  You can locate a service center at Sears Home Services. If further assistance is needed, please reply.  Thank you for using Manage My Life.

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