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Kenmore Elite He3t Front Load Washer Loud Noise In Spin Cycle

I have a Kenmore Elite He3t front loading washer model# 11044936201 that is making a loud banging noise when in the spin cycle. Does anyone know what part will most likely have gone bad without having to disassemble it first. My guess is either the spring or shock absorber. I would also like to know how to disassemble the tub whether I go in from the front somehow or do you go in from the back side of washer.

Posted December 12, 2010

Answers

Priscilla V, December 12, 2010

With a Washer making loud noise can be quiet concerning. I have done some research on the model number on the Manage My Life website I was able to locate the owners manual were you may as well,simply click on the manuals tab an inter model number. I was also able to locate some useful information,which i have provided the link below if you are interested in viewing as you wait for your response from your expert. Hope it helps.

Mark T , December 13, 2010

Thank you for your question.

I am sorry you are having a problem with your washer. Usually when a front load washer makes noise in a spin cycle, it is because of a failed rear tub bearing. The noise is usually a grinding or knocking noise from the back area. If this is the cause of the noise the rear tub, half has to be replaced. This type of repair is a major repair that most customers do not tackle. I checked the warranty on your washer and the good news is the rear tub and the spin basket have a ten year warranty. You would be required to pay the labor cost. In most areas, we offer a flat rate labor rate of $129.00 for any repair on a washer. If you would like to schedule service, you can call 1-800- 469-4663. They will be able to set you up.

Please let me know if you need further assistance. Thank you for using Manage my life.

Mark T.

corey, May 30, 2012

I have a similar problem with my Kenmore. I have a Kenmore Elite HE3 front load washer that makes an loud banging sound during the spin cycle. When the washer is off, if I turn the drum once in a while I can hear a scrapping/rubbing sound. It seems to be close to the top. Any ideas what my problem is and what the warranty is on my model number 11047892700. Any ideas? Thanks, Corey

Mark T , May 30, 2012

Corey, First, open the door and grab the front of the spin basket. Then try to wiggle the basket up and down and side to side. If the basket has any play, the rear bearing is defective. I tried to look up the warranty on your washer but the model number did not pull up. If you could double check, the number and reply below I will be happy to look it up. Thanks Mark

corey, May 30, 2012

It says model number 11047892700 type 199-723 Wt/Wt. Pushing up on the basket there is no movement but from left to right I can move it slightly. Not sure the serial number would help you any? Also when I turn the drum every once in a while i'm hearing a cluck like something is hitting the basket.

Mark T , May 30, 2012

Corey, I do not show that to be a valid model number I have contacted our product engineer to obtain the information. As soon as I hear back from him, I will post the warranty information. Thank you for using Manage my life.

corey, May 30, 2012

Great thanks for your help. I was talking to a rep and they told me it had to bearing, it ran on a pulley system. Does that seem wrong or is it just me?

Mark T , June 01, 2012

Corey, The product engineer sent me the warranty information. I posted a copy of it below. Just click on the image to enlarge it. By the description of the problem, I suspect the bearing in the rear of the tub is bad. If this is the case the parts would covered by warranty but you would be responsible for the cost to have them installed. Please call 1-800-469-4663 to schedule service. NOTE: I recommend checking the large pulley on the back of the spin basket before calling for service. I have seen them come loose and mimic a defective bearing. Please let me know if you need further assistance. Thank you for using Manage my life. Mark.

corey, June 03, 2012

Thanks for all the help!

Ken, June 06, 2012

I am having a noise issue also with my washer, it runs fine and washes great as always but the spin cycle is now over the top in noise factor. It seems to be at a higher pitch and really whining. Am i looking at a similar issue? Bearing? or something completely different? (Mod# 110.42822 201 Ser.# CSP 2011548 Type 199-AKP 700/WT) Thanks Ken

Mark T , June 09, 2012

Ken,
Usually the washer will make a grinding noise if the bearings are going out. If this seems like the noise, you are hearing I recommend checking the spin basket for play. If you do not feel any play, I do not suspect the bearings. If you do not feel it is the bearings, I recommend unplugging the washer and removing the top. Then plug the washer in and run a load. Once the washer starts to make the noise, you should be able to pin point where it is coming from. Do not put you hands in to the top of the washer when it is plugged in. If you do feel, play the problem is likely in the bearings. Your model has the same warranty listed above. Please reply below with more details, if you need further assistance. Thank you for using Manage My Life! Mark T.

Tracey, July 01, 2012

I also have a Kenmore HE3 front loader washing machine. It started making a banging noise in the spin cycle. The machine sounds like it is going to go out of balance but it never shows the code for it. There is also a grinding/squeaking noise when you spin the drum manually.Any suggestions as to my problem? My model number is 42822202 Serial number CSP4102979 .

Lyle W , July 02, 2012

Hello Tracey. Your details indicate that you probably have a failure in that rear tub spin bearing and the stainless steel basket. That model of HE3 front load washer has a 10 year limited parts warranty on the outer plastic tub that houses that spin bearing. The stainless steel spin basket has a limited lifetime parts warranty. Based on your serial number, that outer plastic tub that has the bearing should still be under warranty. You would need to pay for labor to have a Sears service technician diagnose and repair that failure but the parts would likely be covered. You can call Sears at 1-800-469-4663 (1-800-4MY-HOME) to schedule service. I recommend that you have the washer serviced if you intend to fix this problem. If you need more help, let us know.

Greg, October 31, 2012

Hi. I was excited to see that you've already covered my question! I've also got an Elite HE3, but it came with our house when we bought it 5 years ago, so I'm not sure if we're still within the warranty period. The model # is 110.42832 and serial # is CSM 1704737. Is there an easy way to determine whether it's covered? Thanks!

Lyle W , November 01, 2012

Hello Greg. That serial number has a date code. That washer was manufactured on the 17 week of 2002 according to that serial number. That indicates that the 10 year limited parts warranty on the plastic tub with bearing has expired. The stainless steel spin basket part has a limited lifetime parts warranty. If you need more help, let us know.

Greg, November 01, 2012

Thanks very much, Lyle. I also tested the basket and felt quite a bit of play both side to side and up and down. Given this, would you recommend that I pursue replacing the steel basket under warranty and undertaking the plastic tub myself (I'm fairly handy and have rebuilt engines) or simply trash it and replace the washer? If the latter, are you able to recommend your favorite washer/dryer set on the market today? Thanks again!

Lyle W , November 01, 2012

Although the spin basket would be covered, the likely cost of parts and labor would likely be too high to justify that repair even if you replaced that plastic tub yourself. I recommend that you replace that washer. I recommend that you consider a direct drive model of front load washer. Here is the one that I would pick if I had to replace mine: Kenmore Front Load Washer Model 41172 . That washer has a direct drive motor and is a good value. I have a model that is very similar and it is dependable. If you need more help, let us know. Thanks.

Greg, November 01, 2012

Thanks very much, Lyle - I appreciate the advice!

csblonde, November 04, 2012

We have a he3t model # 11049972600 that also is loud when in the spin cycle!! It sounds like a airplane taking off. Could it also be the bearing or something caught?? Thanks for any help, Colleen

Mark T , November 05, 2012

csblonde,

Your details indicate that you probably have a failure in that rear tub spin bearing and the stainless steel basket. That model of HE3 front load washer has a 10 year limited parts warranty on the outer plastic tub that houses that spin bearing. The stainless steel spin basket has a limited lifetime parts warranty. We would need to know the serial number to determine if the tub is still under warranty. If it is still under warranty, you would need to pay for labor to have a Sears service technician diagnose and repair that failure but the parts would likely be covered. You can call Sears at 1-800-469-4663 (1-800-4MY-HOME) to schedule service. I recommend that you have the washer serviced if you intend to fix this problem. If you need more help, let us know.

I hope this is helpful. Please let me know if you need further assistance. Mark.

csblonde, November 05, 2012

Thanks Mark!! The serial number of my machine is CSU1510280, could you see if parts are under the warranty?

Mark T , November 06, 2012

csblonde,

I looked up the serial number you submitted. The washer is a 2007 model. The rear tub and the spin basket are still under warranty. You would be responsible for the labor cost. I recommend calling 1-800-469-4663.

Thank you for using Manage My Life! Mark T.

Heather, November 14, 2012

I am also having a similar issue with my HE2. On the final spin cycle it has a very loud, whining, type of noise. Could this also be linked to a failed rear tub bearing? Would that still be under warranty? My model number is 110.46462501. Thanks!

csblonde, November 14, 2012

Just to follow up on our issue.....We took the top off of the machine and ran a load to see where the noise was coming from. Turns out most of the screws holding the machines sides had come loose. My husband tightened them all up and now it's quite as ever!!! Glad it was something simple. Hope this can help someone else.

Lyle W , November 15, 2012

Hello Heather. I checked the warranty on that washer model 110.46462501. According to the owner's manual, that model of Kenmore HE2 washer only has a 1 year parts and labor warranty. It does not cover the spin basket or that outer tub for a longer period. I posted a link for that owner's manual below this response. If that rear tub bearing is bad in your HE2 washer, then it will probably be more economical to replace it instead of repairing the washer. I see that Csblonde posted some information in the above response. You can check the fasteners as described in that response in case that could be causing your noise.

Lyle W , November 15, 2012

Hello Csblonde. Thanks for posting those details about what you found in your washer. That can help other reader that face that same situation.

Allison, December 03, 2012

I have a Kenmore Elite HE3 model 11045862403, serial number CST 0415586. It started making a loud noise as everyone described above yesterday when washing. I tried a load this am, and when it was done, I found plastic shavings from the tub in the load. After finding this site, I checked the metal tub and it is clearly very loose. Can you tell if mine is still under limited warranty? Trying to determine whether to replace or repair. Thanks.

Lyle W , December 03, 2012

Hello Allison. The serial number of your washer indicates that it was manufactured the 4th week of 2006. The spin basket has a lifetime limited parts warranty. The outer plastic tub has a 10 year limited parts warranty. I posted a link for your owner's manual below this response. That manual has the specific details of the warranty. The spin basket and the outer plastic tub are the major components that will probably need to be replaced to fix this problem that you are describing. You may also need some other parts but they should not be that expensive. You will need to pay for the labor of the Sears Service Technician to diagnose and repair that failure. That labor often costs around $150 but it could be higher in certain situations. I hope that this information helps. If you need more assistance, reply with additional details.

Allison, December 07, 2012

Lyle - thanks for your help. I had a sears technician out today and was quoted over $400 in labor costs as I was told it would take 2 people to replace the spin basket and tub. The parts were all under warranty. We will probably just replace the washer at that cost.

Lyle W , December 10, 2012

Hello Allison. Thanks for letting us know about the labor charge. There are situations where 2 technicians are needed for that repair. Replacing the washer in that situation is probably the best solution.

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