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Order lookup
Do you have a pending order, a previously placed order or an automatic reorder you need to view?
Just tell us the shipping address zip code and order/automatic reorder number and we'll find your information.
Return Policy:
You may return an unused and uninstalled part in its original packaging. To return a part, you must first obtain a Return Authorization number by calling 800-366-PART or visiting our website at www.SearsPartsDirect.com. We must receive the returned part(s) with the Return Authorization number within 90 days of your original order date. Credit will be issued for the part(s) plus tax minus shipping charges. Your satisfaction is important to Sears.
See Return FAQs for more information.
Where can you find your order number?
Web orders:
Your order number is located in the first line of your order confirmation email and looks like (W850908).
Your automatic reorder number is located in the last line of the automatic reorder paragraph and looks like (#4307940662).
Phone orders:
Order number was provided at the end of the phone call, and is provided in the order confirmation letter mailed to your home.
