FAQ (Technical)

Why am I not able to enter a model number or part number on the screen?

If you are not able to enter a model number or part number in the input fields (or if the input fields are not visible), there are two possible reasons:

  • 1. JavaScript is disabled on your desktop and/or
  • 2. Your firewall software is interfering with the site functionality.

This is how www.SearsPartsDirect.com appears when JavaScript is enabled and/or the site is recognized as a trusted site in your firewall software.

PartsDirect homepage

This is how www.SearsPartsDirect.com appears when JavaScript is disabled and/or your personal firewall has blocked the site.

PartsDirect homepage

Enabling JavaScript is easy!

In Internet Explorer:

  • 1. Click on 'Tools'.
  • 2. Click on 'Internet Options'.
  • 3. Click on the 'Security' tab.
  • 4. If www.SearsPartsDirect.com is not in the trusted sites, it will be in the 'Internet' zone, so click on Internet.
  • 5. Ensure that the default level of 'Medium' or 'Medium-high' is selected. Refresh the browser.
IE internet options

If you're still not able to input your information, you may be running firewall software that is limiting the site's functionality.

How to add www.SearsPartsDirect.com to CA® Personal Firewall trusted sites:

  • 1. Open CA Personal Firewall.
  • 2. Click on 'Privacy'.
  • 3. Click 'Manage Sites'.
  • 4. Add www.SearsPartsDirect.com (leave all other options at defaults).
  • 5. Click 'OK', then 'Close'.

www.SearsPartsDirect.com should now function after a browser refresh.

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