Why am I not able to enter a model number or part number on the screen?

If you are not able to enter a model number or part number in the input fields (or if the input fields are not visible), there are two possible reasons:

• 1. JavaScript is disabled on your desktop and/or
• 2. Your firewall software is interfering with the site functionality.

This is how www.SearsPartsDirect.com appears when JavaScript is enabled and/or the site is recognized as a trusted site in your firewall software.

This is how www.SearsPartsDirect.com appears when JavaScript is disabled and/or your personal firewall has blocked the site.

Enabling JavaScript is easy!

In Internet Explorer:

• 1. Click on 'Tools'.
• 2. Click on 'Internet Options'.
• 3. Click on the 'Security' tab.
• 4. If www.SearsPartsDirect.com is not in the trusted sites, it will be in the 'Internet' zone, so click on Internet.
• 5. Ensure that the default level of 'Medium' or 'Medium-high' is selected. Refresh the browser.

If you're still not able to input your information, you may be running firewall software that is limiting the site's functionality.

How to add www.SearsPartsDirect.com to CA® Personal Firewall trusted sites:

• 1. Open CA Personal Firewall.
• 2. Click on 'Privacy'.
  
• 3. Click 'Manage Sites'.
  
• 4. Add www.SearsPartsDirect.com (leave all other options at defaults).
  
• 5. Click 'OK', then 'Close'.
  

www.SearsPartsDirect.com should now function after a browser refresh.

Related Topics

• Model Number Search?
• How do I find my model number?
• Why do I need my model number?
• Why is my part discontinued?
• Why has my part been substituted for another part?
• What does "NPA" mean when it displays in the Model Number/Model Description fields (Model Results page)?