Sears PartsDirect has parts for all major brands, including GE, Whirlpool, Briggs & Stratton, Husqvarna, Maytag, Craftsman, Kenmore, Bosch, Sony, Panasonic, Singer, ProForm and many more.
Sears Commercial Parts has parts for all major brands, including GE, Whirlpool, Briggs & Stratton, Husqvarna, Maytag, Craftsman, Kenmore, Bosch, Sony, Panasonic, Singer, ProForm and many more.
Your user profile allows you to store address and payment information to make the checkout process simpler and faster. You can also check your order history within user profile.
You can change your password in your Profile Settings page. Just click the "Profile settings" link on the left side of the page. You may also reset your password by selecting "Forgot password" link on the log in page.
Click "Profile settings" on the left side of the page within your user profile. Update the information you`d like to modify and click the "Save" button at the bottom of the page.
In your user profile's Address Book, find the address in the list that you would like to set as preferred, and click the "Save as preferred" link to the right of it.
We accept credit cards including Sears, Sears Plus, Sears Premium and Sears MasterCard; MasterCard; Visa; Discover;and American Express. For non-credit card orders, we accept online checking account, mail-in checks and money orders.
From any page in your profile, click the "My Payment Method" link on the left side of the screen, then click "Add Payment Method" and fill out the required fields. Click "Save" to store the new payment method.
Sears Gift Cards are not accepted on the site at this time. For your convenience, we do accept online checking account payments and mail-in check or money orders.
The 3-digit security code is located on the back of MasterCard, Sears Gold MasterCard, VISA, Discover card, Sears Card and Sears Premier Card. If your Sears Card account number has 13 or fewer digits, there is no security code and this field may be left blank. On American Express cards, the four-digit security code is located on the front, to the right of the full credit card number.
Yes. A Sears Commercial Parts business account gives businesses access to the same great selection and service as Sears PartsDirect, plus exclusive volume and shipping discounts (with minimum purchase requirements), as well as easy reordering.
The product's complete model number identifies the exact part numbers for the model. Even though products may look the same, there are often variances in the specific parts between two otherwise similar models. The complete model number ensures a match with the exact part for the model.
The part number is obtained from the owner's manual parts list, from the part being replaced or by a model number search. If you are a registered member of Manage My Life, you may check your owner's manual online.
The manufacturer has authorized a substitution of the original part with an original equipment manufacturer part. While the substituted part may be different in appearance, it has been authorized by the manufacturer and is designed to work with your product.
This may occur when there are no serviceable parts for the product, the manufacturer no longer supplies the part nor an authorized substitute, or the product/parts have been discontinued.
Sears PartsDirect orders are shipped directly from the manufacturers. If your order contains more than one part, it is possible that multiple manufacturers may ship part or all of your order, resulting in multiple shipments arriving on different days or at different times.
Locate the water filter that fits your appliance and select the automatic reorder button. You place an order for the first shipment today, then select the reorder frequency that is right for you. Based on the reorder frequency selected, you will automatically receive a replacement filter every 3, 6 or 12 months.
Standard ground shipping is free on your current order and future automatic reorders within the contiguous United States. You may select different shipping methods for an additional cost.
Yes. In order to capture the shipping address and payment method for future reorders and to ensure the privacy of your information, you are required to register with us.
When you enroll in the automatic reorder subscription program and set your reorder frequency, your credit card information is secured, encrypted and retained to charge your future automatic reorders. When the automatic reorder is processed your credit card will be charged the then current price for the selected item.
Two weeks prior to the shipment of an automatic reorder, you will receive an email notification. If you want to receive the automatic reorder, do nothing and the reorder will ship in two weeks and charge your credit card on file. If you need to make changes or update the information on the reorder, you will have two weeks to do so before the reorder ships. Upon shipment of the automatic reorder, you will receive an email shipment notification which will also contain a link to track your shipment.
Yes. Call 1-800-366-PART to change, postpone or cancel your automatic reorder. You may also update or change your credit card information on file at any time. A Customer Care associate will be happy to assist. Or, you may Click to Talk or Click to Chat if you prefer.
The 3-digit security code is located on the back of MasterCard, Sears Gold MasterCard, VISA, Discover card, Sears Card and Sears Premier Card. If your Sears Card account number has 13 or fewer digits, there is no security code and this field may be left blank. On American Express cards, the four-digit security code is located on the front, to the right of the full credit card number.
The routing number is the first nine digits located in the bottom left corner of the check. Make sure you use a check, not a deposit slip, since the numbers may not be the same.
The checking account number is located at the bottom of the check, most often in the middle or to the right. If there are zeros before or after the account number, be sure to include them as part of the account number.
Yes. Our site uses secure socket layer technology. Your credit card number is encrypted when transmitted for payment authorization, so every order is completely secure.
Frequently sold parts are often stocked at local Sears Parts & Repair Centers. If your part's detail page has a "Check local store availability" box at the bottom, enter your zip code to check the part's availability at our locations near you.
To ensure quick delivery of your order, orders are shipped directly from the suppliers. If your order contains parts from multiple suppliers, they may come in multiple shipments on different dates.
Orders placed on PartsDirect will be shipped by UPS or FedEx to any physical address within the U.S., Puerto Rico, Guam and the US Virgin Islands. We deliver by the US Postal Service to all military (APO/FPO) addresses and PO boxes. Shipments to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands must be sent via UPS or FedEx Priority Air to a physical address.
Yes. The US Postal Service delivers to military APO/FPO addresses. Please allow an additional four to six weeks for the military postal service to overseas addresses. Hazardous materials cannot be shipped to military addresses.
Yes. The US Postal Service delivers to PO box addresses within the Continental US. We can't deliver to PO boxes outside the Continental US. Please note: Some items can't be shipped to PO boxes and require a physical address for delivery. Shipments to PO boxes are only available through ground shipping.
All items ordered through PartsDirect are shipped via UPS, FedEx or the US Postal Service. For information on individual shipping rates, please click here.
To check the estimated arrival date of any item on your order, click on In stock on the Part Detail page or view estimated arrival dates when selecting the shipping option. For items on backorder, click on the Backordered link for estimated ship date of the backordered item. For US Postal Service orders, delivery should take three to five business days. For overseas military orders, please allow four to six weeks.
Sears PartsDirect and Sears Commercial Parts only ship to addresses in the Continental U.S., Alaska, Hawaii, Puerto Rico, Guam and the U.S. Virgin Islands. Canadian customers may visit Sears Canada Parts to place an order or call (800) 665-4455.
Frequently sold parts are often stocked at local Sears Parts & Repair Centers. If the detail page for your part has a "Check local store availability" box at the bottom, enter your zip code to check the part's availability at our locations near you.
Sears Parts & Repair Centers only stock the most popular parts. If you need a part that isn't normally stocked by Sears Parts & Repair Centers, a center can place an order for you. However, shipping must be charged to cover the cost of packaging and shipping the order.
Most items may be returned within 90 days of your original order date. You must first Contact Us to obtain a Return Authorization number and include it with your return.
To return an item to Sears PartsDirect for credit, Contact Us within 90 days of your original order date to request a Return Authorization. Sears PartsDirect requires a Return Authorization to ensure your return credit is processed in an accurate and timely manner.
As disclosed at the time of purchase, some items are non-returnable and non-refundable. As always, your satisfaction is our first concern. If you have any questions about this policy, please Contact Us at 800-366-PART.
Most items may be returned within 90 days of the order date. Some items require special handling for a return while others are non-returnable. Before an item can be returned to Sears PartsDirect you must first request a Return Authorization. Contact Us to request a Return Authorization.
Sears stores cannot process a PartsDirect return but you can use the in-store kiosk to chat with a customer service representative and request a Return Authorization. Simply select the Sears PartsDirect icon at the store kiosk, click on the Chat icon, provide your order number and request a Return Authorization number. You may have the return label emailed to your email address or mailed to your home. If the label is emailed, you will have 10 days from the receipt of the email to print the return label. Simply follow the instructions provided for repackaging your return and take the package to the nearest UPS store or drop-off location.
The emailed UPS label link expires after 10 days. If the link expires before you are able to print the label, you must Contact Us to request another UPS label by email.
No. To ensure the returned part is received and processed correctly, Sears technicians are not able to handle returns. To receive credit for a returned item, you must Contact Us within 90 days of your original order date to request a Return Authorization and return instructions.
All orders are transmitted directly to the supplier to prevent processing delays. Once an order is placed it cannot be cancelled or altered. Most items may be returned within 90 days of the order date with a Return Authorization. Some items require special handling or may be non-returnable. Contact Us for a Return Authorization and return instructions.
You are responsible for the return shipping expense when returning an item to Sears PartsDirect. As a service to our customers, we provide return labels as part of the Return Authorization process on most authorized returns for a convenience fee. The return label fee will appear as a separate charge to your account at the time the refund credit is issued. UPS Return labels are not available for returns from Puerto Rico, Guam or the U.S. Virgin Islands. Customers in those areas will be provided a Return Authorization number but must assume responsibility for returning the package. Contact Us if you have any questions.
No. A Return Authorization is required on all Sears PartsDirect returns. Any return received without a Return Authorization is at your own risk and Sears PartsDirect assumes no responsibility for the item(s).
To return an item to Sears PartsDirect for a credit, Contact Us within 90 days of the order date to request a Return Authorization. Sears PartsDirect requires a Return Authorization on all eligible returns to ensure your return credit is processed in an accurate and timely manner.
The UPS return label service provides a very economical means of returning your part. The labels UPS tracking number is used to track your return package, provide proof that the return was received and speed up processing of the return. The UPS return label service is not available for returns from Puerto Rico, Guam or the U.S. Virgin Islands.
The convenience fee for the UPS return label will be charged to the credit card used on the original order and will appear as a separate charge to your account at the time your refund credit is issued.
To ensure the timely processing of your return, a credit card must be on file to charge the UPS return label convenience fee. If the original form of payment on your order was check or money order, you will be provided with a Return Authorization number and instructions for mailing your return package.
A Return Authorization is required for all Sears PartsDirect returns and a return credit cannot be processed without one. Sears PartsDirect assumes no responsibility for items returned without the appropriate authorization. Contact Us to request a Return Authorization.
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Yes. PartsDirect uses secure socket layer technology. Your credit card number is encrypted when transmitted for payment authorization, so every order is completely secure.
