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Help Topics

About us

What brands are available on PartsDirect?
Sears PartsDirect has parts for all major brands, including GE, Whirlpool, Briggs & Stratton, Husqvarna, Maytag, Craftsman, Kenmore, Bosch, Sony, Panasonic, Singer, ProForm and many more.
What brands are available on Sears Commercial Parts?
Sears Commercial Parts has parts for all major brands, including GE, Whirlpool, Briggs & Stratton, Husqvarna, Maytag, Craftsman, Kenmore, Bosch, Sony, Panasonic, Singer, ProForm and many more.
Can I get parts for a product I didn't buy at Sears?
Yes. Sears PartsDirect offers parts for all major brands, no matter where you bought the product.
How does the PartsDirect site work?
Video How to use this site (03:58)

User profile

What is my user profile?
Your user profile allows you to store address and payment information to make the checkout process simpler and faster. You can also check your order history within user profile.
How can I change my password?
You can change your password in your Profile Settings page. Just click the "Profile settings" link on the left side of the page. You may also reset your password by selecting "Forgot password" link on the log in page.
How can I change my contact information?
Click "Profile settings" on the left side of the page within your user profile. Update the information you`d like to modify and click the "Save" button at the bottom of the page.

Login Information

What is single sign-on?
Single sign-on unites your Sears site accounts (including sears.com, kmart.com, craftsman.com, kmart.com, managemylife.com, searspartsdirect.com and others) allowing for log-in to Sears-branded sites with a single email address and password.
Do I have to do this on every site?
No. If you complete the process on one Sears-branded site, all your accounts are taken care of.
Will all my accounts be secure?
Yes. Your account information will be encrypted to prevent identity theft.
Do I need to register to use PartsDirect?
No. You can still complete an order as a guest.

Address book

Can I store addresses instead of typing them in with every order?
Yes. When you register for a user profile, you can save addresses in your Address Book.
How do I change or update my address?
You can change or update your address in your user profile's Address Book by clicking the "Edit" button next to the address.
How can I change my preferred address within my Address Book?
In your user profile's Address Book, find the address in the list that you would like to set as preferred, and click the "Save as preferred" link to the right of it.

Payment methods

Why do I need an email address to place orders on the website?
If you would like to open a Sears Commercial One account, you may visit the Sears Commercial One site by visiting http://www.citibank.com/us/cards/srs/commercial1.jsp
What payment methods are accepted?
We accept credit cards including Sears, Sears Plus, Sears Premium and Sears MasterCard; MasterCard; Visa; Discover;and American Express. For non-credit card orders, we accept online checking account, mail-in checks and money orders.
Can I store payment methods instead of typing them in at checkout?
Yes. When you create a user profile, you can store payment methods for use every time you order.
How do I add a payment method to my user profile?
From any page in your profile, click the "My Payment Method" link on the left side of the screen, then click "Add Payment Method" and fill out the required fields. Click "Save" to store the new payment method.
Can I pay with a Sears Gift Card?
Sears Gift Cards are not accepted on the site at this time. For your convenience, we do accept online checking account payments and mail-in check or money orders.
How can I open a Sears Commercial One account?
If you would like to open a Sears Commercial One account, you may visit the Sears Commercial One site by visiting http://www.citibank.com/us/cards/srs/commercial1.jsp
Can other users view my payment method information?
No. Your account information is secure and private.
Where can I find my checking account number?
Your checking account routing number appears in the bottom left of your check. If you can't find it, call your bank for more information.
Where is the security code on my credit card?
The 3-digit security code is located on the back of MasterCard, Sears Gold MasterCard, VISA, Discover card, Sears Card and Sears Premier Card. If your Sears Card account number has 13 or fewer digits, there is no security code and this field may be left blank. On American Express cards, the four-digit security code is located on the front, to the right of the full credit card number.

Business transactions

I am buying parts for a business. Is there a specific PartsDirect service for business transactions?
Yes. A Sears Commercial Parts business account gives businesses access to the same great selection and service as Sears PartsDirect, plus exclusive volume and shipping discounts (with minimum purchase requirements), as well as easy reordering.
Can I use the business account for personal transactions?
Transactions on Sears Commercial Parts are intended for business use only. Use SearsPartsDirect.com to handle all your personal parts needs.

Model Search

Where do I find my product's model number?
You can usually find your product's model number on a number plate affixed to the product or in the owner's manual.
Where can I get my owner's manual?
You can download a copy of your owner`s manual at Manage My Life.
Why do I need my model number?
The product's complete model number identifies the exact part numbers for the model. Even though products may look the same, there are often variances in the specific parts between two otherwise similar models. The complete model number ensures a match with the exact part for the model.

Part search

How do I find the right part for my product?
The part number is obtained from the owner's manual parts list, from the part being replaced or by a model number search. If you are a registered member of Manage My Life, you may check your owner's manual online.
Why is my part discontinued?
The part may no longer be available due to the age of the product. In some cases, the manufacturer no longer makes the part.
Why has my part been substituted for another part?
The manufacturer has authorized a substitution of the original part with an original equipment manufacturer part. While the substituted part may be different in appearance, it has been authorized by the manufacturer and is designed to work with your product.
Why is the part I searched for coming up as "No Parts Available"?
This may occur when there are no serviceable parts for the product, the manufacturer no longer supplies the part nor an authorized substitute, or the product/parts have been discontinued.

Orders

Do I have to register to place an order?
No. Registration is not required. By registering, you can store payment methods and addresses for easier checkout, and access your order history.
I've ordered several items. Why will my order come in multiple packages?
Sears PartsDirect orders are shipped directly from the manufacturers. If your order contains more than one part, it is possible that multiple manufacturers may ship part or all of your order, resulting in multiple shipments arriving on different days or at different times.

Automatic Reorders

What is an automatic reorder?
Automatic reorders are items you selected to be delivered to your shipping address at regular intervals determined by you.
What items are available for automatic reorder?
Water filters for your refrigerator and in-house water treatment systems are currently available. More items will be added in the future.
How do I sign up for an automatic reorder?
Locate the water filter that fits your appliance and select the automatic reorder button. You place an order for the first shipment today, then select the reorder frequency that is right for you. Based on the reorder frequency selected, you will automatically receive a replacement filter every 3, 6 or 12 months.
How much will shipping cost?
Standard ground shipping is free on your current order and future automatic reorders within the contiguous United States. You may select different shipping methods for an additional cost.
How do I pay for automatic reorders?
Sears cards and all major credit cards are accepted.
Do I need to register with Sears PartsDirect to take advantage of automatic reorders?
Yes. In order to capture the shipping address and payment method for future reorders and to ensure the privacy of your information, you are required to register with us.
How will I be charged for the automatic reorder?
When you enroll in the automatic reorder subscription program and set your reorder frequency, your credit card information is secured, encrypted and retained to charge your future automatic reorders. When the automatic reorder is processed your credit card will be charged the then current price for the selected item.
How will I know my automatic reorder has been shipped?
Two weeks prior to the shipment of an automatic reorder, you will receive an email notification. If you want to receive the automatic reorder, do nothing and the reorder will ship in two weeks and charge your credit card on file. If you need to make changes or update the information on the reorder, you will have two weeks to do so before the reorder ships. Upon shipment of the automatic reorder, you will receive an email shipment notification which will also contain a link to track your shipment.
Can I edit, postpone or cancel my automatic reorder?
Yes. Call 888-205-0966 to change, postpone or cancel your automatic reorder. You may also update or change your credit card information on file at any time. A Customer Care associate will be happy to assist. Or, you may Click to Talk or Click To Chat if you prefer.

Checkout

Where is the security code on my credit card?
The 3-digit security code is located on the back of MasterCard, Sears Gold MasterCard, VISA, Discover card, Sears Card and Sears Premier Card. If your Sears Card account number has 13 or fewer digits, there is no security code and this field may be left blank. On American Express cards, the four-digit security code is located on the front, to the right of the full credit card number.
Where is the routing number on my check?
The routing number is the first nine digits located in the bottom left corner of the check. Make sure you use a check, not a deposit slip, since the numbers may not be the same.
How do I locate the account number on my check?
The checking account number is located at the bottom of the check, most often in the middle or to the right. If there are zeros before or after the account number, be sure to include them as part of the account number.
Are transactions on this website secure?
Yes. Our site uses secure socket layer technology. Your credit card number is encrypted when transmitted for payment authorization, so every order is completely secure.
Can I ship my part to a local store for pickup?
Frequently sold parts are often stocked at local Sears Parts & Repair Centers. If your part's detail page has a "Check local store availability" box at the bottom, enter your zip code to check the part's availability at our locations near you.
How can I open a Sears Commercial One account?
If you would like to open a Sears Commercial One account, you may visit the Sears Commercial One site by visiting http://www.citibank.com/us/cards/srs/commercial1.jsp

Shipping

Why will my order come in multiple packages?
To ensure quick delivery of your order, orders are shipped directly from the suppliers. If your order contains parts from multiple suppliers, they may come in multiple shipments on different dates.
How will my order be shipped?
Orders placed on PartsDirect will be shipped by UPS or FedEx to any physical address within the U.S., Puerto Rico, Guam and the US Virgin Islands. We deliver by the US Postal Service to all military (APO/FPO) addresses and PO boxes. Shipments to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands must be sent via UPS or FedEx Priority Air to a physical address.

Standard shipping is via UPS SurePost.


For some shipping destinations, we combine the efficiency of UPS with the convenience of the U.S. Postal Service for our Standard Shipping. UPS picks up your package at one of our distribution centers and delivers it to your local post office for final delivery to your door or mailbox.

Can orders be shipped to a military address?
Yes. The US Postal Service delivers to military APO/FPO addresses. Please allow an additional four to six weeks for the military postal service to overseas addresses. Hazardous materials cannot be shipped to military addresses.
Can orders be shipped to PO boxes?
Yes. The US Postal Service delivers to PO box addresses within the Continental US. We can't deliver to PO boxes outside the Continental US. Please note: Some items can't be shipped to PO boxes and require a physical address for delivery. Shipments to PO boxes are only available through ground shipping.
How much does shipping cost?
All items ordered through PartsDirect are shipped via UPS, FedEx or the US Postal Service. For information on individual shipping rates, please click here.
When will my shipment arrive?
To check the estimated arrival date of any item on your order, click on In stock on the Part Detail page or view estimated arrival dates when selecting the shipping option. For items on backorder, click on the Backordered link for estimated ship date of the backordered item. For US Postal Service orders, delivery should take three to five business days. For overseas military orders, please allow four to six weeks.
Can I ship my order to Canada?
Sears PartsDirect and Sears Commercial Parts only ship to addresses in the Continental U.S., Alaska, Hawaii, Puerto Rico, Guam and the U.S. Virgin Islands. Canadian customers may visit Sears Canada Parts to place an order or call (800) 665-4455.
Can I ship my part to a local store for pickup?
Frequently sold parts are often stocked at local Sears Parts & Repair Centers. If the detail page for your part has a "Check local store availability" box at the bottom, enter your zip code to check the part's availability at our locations near you.
Why do I have to pay shipping on a part I ordered at a local Sears Parts & Repair Center?
Sears Parts & Repair Centers only stock the most popular parts. If you need a part that isn't normally stocked by Sears Parts & Repair Centers, a center can place an order for you. However, shipping must be charged to cover the cost of packaging and shipping the order.

Returns/Cancellations

How long after I order can I return an item?
Most items may be returned within 365 days of your original order date. You must first
Contact Us to obtain a Return Authorization number and include it with your return.
Exclusions apply, see full return policy for additional details.
How can I return an item?
To return an item to Sears PartsDirect for credit, Contact Us within 365 days of your original
order date to request a Return Authorization. Sears PartsDirect requires a Return
Authorization to ensure your return credit is processed in an accurate and timely manner.
Exclusions apply, see full return policy for additional details.
Can I return a non-returnable item?
As disclosed at the time of purchase, some items are non-returnable and non-refundable.
As always, your satisfaction is our first concern. If you have any questions about this
policy, please Contact Us at 888-205-0966.
Which items are eligible for return?
Most items may be returned within 365 days of the order date. Some items require special
handling for a return while others are non-returnable. Before an item can be returned to
Sears PartsDirect you must first request a Return Authorization. Contact Us to request a
Return Authorization. Exclusions apply, see full return policy for additional details.
Can I return items to any Sears store?
Many full-service Sears stores are now able to assist with processing a PartsDirect return.
Ask a sales associate for assistance to use the in-store kiosk to chat with a customer
service representative and request a Return Authorization. You may have the return label
emailed to your email address. You may be able to print the label at the store or mailed to
your home. You have the option of leaving the package for return with the sales associate, or
simply follow the instructions provided for repackaging your return and take the package to the
nearest UPS store or drop-off location.
What do I do if I don.t print the UPS return label within 30 days?
The emailed UPS label link expires after 30 days. If the link expires before you are able to print
the label, you must Contact Us to request another UPS label by email.
Can I return an item to a Sears service technician?
No. To ensure the returned part is received and processed correctly, Sears technicians are
not able to handle returns. To receive credit for a returned item, you must Contact Us
within 365 days of your original order date to request a Return Authorization and return
instructions. Exclusions apply, see full return policy for additional details.
Can I cancel an order?
All orders are transmitted directly to the supplier to prevent processing delays. If the request to
cancel is received on the same day the order was created, the Parts Trusted Advisor will attempt to
cancel the order before it is processed by the supplier. Most items may be returned within 365 days
of the order date with a Return Authorization. Some items require special handling or may be non-returnable.
Contact Us for a Return Authorization and return instructions. Exclusions
apply, see full return policy for additional details.
Do I need to pay shipping when returning an item?
You are responsible for the return shipping expense when returning an item to Sears
PartsDirect. As a service to our customers, we provide return labels as part of the Return
Authorization process on most authorized returns for a convenience fee. The return label
fee will appear as a separate charge to your account at the time the refund credit is issued.
UPS Return labels are not available for returns from Puerto Rico, Guam or the U.S. Virgin
Islands. Customers in those areas will be provided a Return Authorization number but
must assume responsibility for returning the package. Contact Us if you have any
questions.
Can I return an item without a Return Authorization number?
No. A Return Authorization is required on all Sears PartsDirect returns. Any return
received without a Return Authorization is at your own risk and Sears PartsDirect
assumes no responsibility for the item(s).
How do I request a Return Authorization number?
To return an item to Sears PartsDirect for a credit, Contact Us within 365 days of the order
date to request a Return Authorization. Sears PartsDirect requires a Return Authorization
on all eligible returns to ensure your return credit is processed in an accurate and timely
manner. Exclusions apply, see full return policy for additional details.
Why should I use the UPS Return Label?
The UPS return label service provides a very economical means of returning your part.
The labels UPS tracking number is used to track your return package, provide proof that
the return was received and speed up processing of the return. The UPS return label
service is not available for returns from Puerto Rico, Guam or the U.S. Virgin Islands.
How will I be charged for the UPS Return Label?
The convenience fee for the UPS return label will be charged to the credit card used on the
original order and will appear as a separate charge to your account at the time your refund
credit is issued.
Why cant I use the UPS Return Label when I paid the original order by check?
To ensure the timely processing of your return, a credit card must be on file to charge the
UPS return label convenience fee. If the original form of payment on your order was check
or money order, you will be provided with a Return Authorization number and instructions
for mailing your return package.
Will I receive my credit if I return an item without a return authorization?
A Return Authorization is required for all Sears PartsDirect returns and a return credit
cannot be processed without one. Sears PartsDirect assumes no responsibility for items
returned without the appropriate authorization. Contact Us to request a Return
Authorization.
What are the exclusions to the 365 day return policy and why?
Some parts or products have an expected, limited, shelf life such as alkaline batteries. Often
times an expiration date will appear on the product. To ensure each customer enjoys the expected lifetime
of the part or product, the return window for limited shelf life items is 90 days from original order
date. This includes batteries, fire extinguishers, smoke detectors and some chemical-based products.
What happens if the part fails or is defective?
Most parts are covered for 365 days from original purchase date. Should the part fail within that period,
simply Contact Us for a return authorization and we will be happy to replace the defective item.
Why do I have to contact Sears within 10 days if the part is received damaged?
All shipments should be inspected immediately upon receipt. If the item was received damaged,
Contact Us within 10 days of receipt and we will be happy to immediately replace the damaged item.

Website help

What are Cookies?
Cookies are small data files that your Web browser reads and stores on your hard drive when you connect with our site. They help us remember you by collecting non-personally identifiable information such as your IP address and browser type.

We use cookies to provide you with a better, more relevant shopping experience, and to help process your order .To place an order and complete your transaction on SearsPartsDirect.com, you must have cookies enabled on your Web browser. If you don't want to enable cookies but would like to place an order, please call us at (800) 252-1698.
Is this website optimized for my browser?
This website is optimized for Microsoft Internet Explorer 6.0 or higher and Mozilla Firefox 1.5 or higher. If you don't use these browsers, you may experience difficulty viewing some areas of our site.
Is this website optimized for my computer's operating system?
Our site is optimized to work with Microsoft Windows 2000, Windows XP, Windows Vista and Mac OS X (10.3.9 or later).
I'm having a technical problem with this website. Who do I talk to?
Please use the email form on the contact us page and include details of the problem you`ve encountered.
Are transactions on this website secure?
Yes. PartsDirect uses secure socket layer technology. Your credit card number is encrypted when transmitted for payment authorization, so every order is completely secure.
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