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Contact us

If you have any questions or concerns about replacement parts and accessories for Sears or other brands, please contact us. We're happy to help you and will reply as quickly as possible.

Email us

To provide you with a fastest service possible, please provide the following information. Be sure to include a telephone number in case we need to contact you by phone. Your information will remain confidential and will only be used to address your concern. Once you submit your message, you'll receive a reply email within 24 hours.

Before asking us a question about a part, please try one of the following:

  • If your product is covered by a protection agreement, visit Sears Home Services or call (800) 469-4663 for help.
  • If you purchased your product at Sears, you can look up your model number and see a complete parts list for that model.
  • Try using our online help on searching for parts.

If you are still having trouble locating a part, enter as many details as you can below.

Please provide the following information along with your question.

If you purchased your products at Sears, you can look up your model numbers.

Need help locating your model number? We can help.

If you still have a question about finding a model number, please enter the following information and we'll get back to you within 24 hours.

Most parts can be returned within 90 days of order date. Once you place your order, it can't be cancelled. For more information about returning parts, see our FAQs.

If you still have a question concerning returns and cancellations, please enter the information and we'll get back to you within 24 hours.

Most parts can be returned within 90 days of order date. Once you place your order, it can't be cancelled. For more information about returning parts, see our FAQs.

If you still have a question concerning returns and cancellations, please enter the information and we'll get back to you within 24 hours.

If you have a question about installation or problem diagnosis or if your product is covered under a protection agreement, please visit Sears Home Services or call (800) 469-4663 for assistance.

If you still need to ask a question about your part, please enter the following information and we'll get back to you within 24 hours.

If you have a question about service or installation help or if your product is covered under protection agreement, please visit Sears Home Services or call (800) 469-4663 for assistance.

If you still need to ask a question about service assistance, please enter the information and we'll get back to you within 24 hours.

You can check your order status on our site at any time using your order number.

If you still need to contact us about order status or shipping, please enter the following information and we'll get back to you within 24 hours.

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Product information

Go to Sears Home Services or call 1-800-4MY-HOME (1-800-469-4663) for service and installation.

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Go to Sears Home Services or call 1-800-4MY-HOME (1-800-469-4663) for service and installation.

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Go to Sears Home Services or call 1-800-4MY-HOME (1-800-469-4663) for service and installation.

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Go to Sears Home Services or call 1-800-4MY-HOME (1-800-469-4663) for service and installation.

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Call us

(800) 252-1698
Monday - Friday 7am - 9pm Central time
Saturday - Sunday 9am - 7pm Central time

Write us

Sears PartsDirect
P.O. Box 9009
Mobile, AL 36691-0009
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