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1-800-252-1698
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Monday - Friday
6:30am - 10:30pm
Saturday
7:00am - 9:30pm
Sunday
7:30am - 9:30pm
Customer Relations
Monday - Friday
7:00am - 9:00pm
Saturday
8:00am - 8:00pm
Sunday
9:00am - 7:00pm
(All times Central)
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Sears PartsDirectP.O. Box 9009
Mobile, AL 36691-0009
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Before asking us a question about a part, please try one of the following:
- If your product is covered by a protection agreement, visit Sears Home Services or call (800) 469-4663 for help.
- If you purchased your product at Sears, you can look up your model number and see a complete parts list for that model.
- Try using our online help on searching for parts.
If you are still having trouble locating a part, enter as many details as you can below.
Please provide the following information along with your question.
Before asking us a question about a model number, please try one of the following:
If you purchased your products at Sears, you can look up your model numbers.
Need help locating your model number? We can help.
If you still have a question about finding a model number, please enter the following information and we'll get back to you within 24 hours.
Most parts can be returned with 90 days of delivery date. If you have an account with us, go to Order History to initiate a return. If not, go to Order Status.
If you have any questions regarding returns, checkout our FAQs or submit your email below.
Most parts can be returned within 90 days of order date. Once you place your order, it can't be cancelled. For more information about returning parts, see our FAQs.
If you still have a question concerning returns and cancellations, please enter the information and we'll get back to you within 24 hours.
If you have a question about installation or problem diagnosis or if your product is covered under a protection agreement, please visit Sears Home Services or call (800) 469-4663 for assistance.
If you still need to ask a question about your part, please enter the following information and we'll get back to you within 24 hours.
If you have a question about service or installation help or if your product is covered under protection agreement, please visit Sears Home Services or call (800) 469-4663 for assistance.
If you still need to ask a question about service assistance, please enter the information and we'll get back to you within 24 hours.
You can check your order status on our site at any time using your order number.
If you still need to contact us about order status or shipping, please enter the following information and we'll get back to you within 24 hours.
Commercial Account/Profile Management
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Commercial Account Discounts - Pricing, Shipping
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Commercial Account Tax Exempt Eligibility/Status
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