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Sales

Call us (Se Habla Español)

1-800-252-1698

Monday - Friday
6:30am - 10:30pm

Saturday
7:00am - 9:30pm

Sunday
7:30am - 9:30pm

Customer Relations

Call us (Se Habla Español)

(888) 205-0966

Monday - Friday
7:00am - 9:00pm CST

Saturday
8:00am - 8:00pm CST

Sunday
9:00am - 7:00pm CST

Write us

Sears PartsDirect
P.O. Box 9009
Mobile, AL 36691-0009

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Once you submit your message, you'll receive a personal response within 15 minutes.

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If you contact us M-F between 6:30 am to 10:00 pm CST, Saturday between 7:00 am
and 10:00 pm CST or Sunday between 7:30 am to 10:00 pm CST

Before asking us a question about a part, please try one of the following:

  • If your product is covered by a protection agreement, visit Sears Home Services or call (800) 469-4663 for help.
  • If you purchased your product at Sears, you can look up your model number and see a complete parts list for that model.
  • Try using our online help on searching for parts.

If you are still having trouble locating a part, enter as many details as you can below.

Please provide the following information along with your question.

Before asking us a question about a model number, please try one of the following:

If you still have a question about finding a model number, please enter the following information and we'll get back to you within 15 minute guarantee.

Most parts can be returned with 365 days of delivery date. If you have an account with us, go to Order History to initiate a return. If not, go to Order Status.

If you have any questions regarding returns, checkout our FAQs or submit your email below.

Most parts can be returned within 365 days of order date. Once you place your order, it can't be cancelled. For more information about returning parts, see our FAQs.

If you still have a question concerning returns and cancellations, please enter the information and we'll get back to you within 15 minute guarantee.

If you have a question about installation or problem diagnosis or if your product is covered under a protection agreement, please visit Sears Home Services or call (800) 469-4663 for assistance.

If you still need to ask a question about your part, please enter the following information and we'll get back to you within 15 minute guarantee.

If you have a question about service or installation help or if your product is covered under protection agreement, please visit Sears Home Services or call (800) 469-4663 for assistance.

If you still need to ask a question about service assistance, please enter the information and we'll get back to you within 15 minute guarantee.

You can check your order status on our site at any time using your order number.

If you still need to contact us about order status or shipping, please enter the following information and we'll get back to you within 15 minute guarantee.

Commercial Account/Profile Management

For answers regarding your commercial account profile and/or management please enter the following information and we'll get back to you within 15 minute guarantee.

Commercial Account Discounts - Pricing, Shipping

For answers regarding commercial account discounts, pricing and/or shipping please enter the following information and we'll get back to you within 15 minute guarantee.

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For answers regarding commercial tax exemption eligibity and/or status please enter the following information and we'll get back to you within 15 minute guarantee.

Please provide the following information along with your suggestion.

What can we help you with today?

Product information

Go to Sears Home Services or call 1-800-4MY-HOME (1-800-469-4663) for service and installation.

Product information

Go to Sears Home Services or call 1-800-4MY-HOME (1-800-469-4663) for service and installation.

Order information

Order information

Part information

Go to Sears Home Services or call 1-800-4MY-HOME (1-800-469-4663) for service and installation.

Product information

Go to Sears Home Services or call 1-800-4MY-HOME (1-800-469-4663) for service and installation.

Order information

Returns

If you have any questions about the return, don't hesitate to contact us.

    For questions or assistance:
    call 1-888-205-0966 (Se Habla Español)

    M-F 6:30 am to 10:30 pm CST
    Sat 7:00 am to 9:30 pm CST
    Sun 7:30 am to 9:30 pm CST

Most Sears PartsDirect parts can be returned within 365 days of their delivery date.
For current account holders, go to Order History to initiate a return. For non-account holders, go to Order Status.
For any questions regarding returns, be sure to check out our FAQs section.

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M-F 6:30 a.m. - 10:30 p.m. CST
Sat 7:00 a.m. - 9:30 p.m. CST
Sun 7:30 a.m. - 9:30 p.m. CST


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