Model #ZSC2001FSS01 GE Built-In Microwave Oven

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Question and Answers

Q:

Installation of lower lens cover in microwave

A:

I use my microwave almost daily so I will be happy to help. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. I strongly suggest that you have this repair handled only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. If you think it may be cost effective to just replace the unit, I have also provided a link to the Microwave section of Sears.com to price out what a replacement would cost.

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Joseph P. -
November 28, 2011
A:

The screw that you are describing has a security torx head. That type of screw is not intended by removed by anyone but a service technician. I recommend that you have a service technician complete this repair. We don't provide repair help on microwaves since they contain high-voltage components that can retain a lethal electrical charge of up to 2200 VAC -- even when the microwave is unplugged. Repairs and adjustments, even minor ones such as replacing lens covers, can cause microwave leakage or exposure to dangerous components. A microwave shielding leakage test should be performed after any microwave service. It is for these safety reasons that we are unable to guide you in microwave repairs and instead recommend scheduling service with a qualified service technician. You can schedule service online with Sears Home Services or by calling 1-800-4-MY-HOME. We thank you for your understanding in this matter and hope we can help you with other questions and repairs in the future.

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Lyle W -
Sears Technician
November 30, 2011
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