Model #WTW5790VQ2 WHIRLPOOL Residential Washers

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Question and Answers


Whirlpool Issues wtw5790qv2


Hello, glad to help.  Thank You for choosing Sears We, at Sears, value your service.
I am sorry and do understand your frustration when there is problems with the washer shaking.

Did  you by chance move recently and forget to take out the shipping pins in the back?   If so then need to take them out.
Glad to help out.  I’m looking at your Kenmore Washer model number wtw5790vq2.  There is the counterweight spring which is key number 12.  The base pads could be worn out, which is key number 15.  Leveling spring which is key number 7.

The items to look at are part of the washing machine base.  There are suspension springs, key number 3.  

Picture of the springs for model wtw5790vq2.

Other items to check is the legs to the washer.   Make sure they are level and make sure that none are cracked or broken.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:
Thank you for your understanding in this matter and I hope we can help you with your future questions and repairs.  Thank you for choosing Sears and using our

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Larry Jr -
Sears Technician
August 12, 2014

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