Model #WSM2420TCAWW GE Laundry Centers/Combos

  • Washer/dryer Control Panel
    3 Results
  • Transmission
    3 Results
  • Brake & Drive Assembly
    3 Results
  • Accessories
    3 Results
  • Dryer Front Panel & Door
    3 Results
  • Dryer Cabinet & Motor
    3 Results
  • Dryer Drum & Back Panel
    3 Results
  • Washer Lid
    3 Results
  • Washer Cabinet
    3 Results
  • Motor & Transmission Assembly
    3 Results
  • Suspension Assembly
    3 Results
  • Tub
    3 Results
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Error Codes

Error Code:

Condition:

Check/Repair:

Question and Answers

Q:

Why won't my wash machine spin or agitate? WSM2420TCAWW

A:

Thank you for choosing SearsPartsDirect.com and being a valued member.  I can certainly understand how frustrating it can be when the washer will not spin or agitate.


If the washer will not agitate or spin but it will drain, then you could have a broken motor coupler between the drive motor and the transmission

 WH17X93 is the motor coupling. If the motor coupling goes bad it will cause your unit to not spin or agitate.

 You can also visit searpartsdirect.com for parts, diagrams, and repair information.

 

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for your question. Have a great day.

SAFETY NOTICE: Be sure to disconnect power to the unit before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact your local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Natasha12 -
Sears Technician
August 12, 2015
A:
Natasha12 -
Sears Technician
August 12, 2015
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Q:

why isnt my washer draining and spinning? wsm2420tcaww

A:

Thank you for choosing Sears, I will be more than happy to assist you with your GE washer.

From the information you provided, I would suggest replacing the lid switch. You were right on track with thinking you have a bad lid switch. Which to me seems like it is on its way out. The lid switch is the most common problem when it comes to the spinning and draining of the unit. The part number for the switch is wh12x955. From what you have stated above, replacing the lid switch should fix the issue with the drain and spin.

I hope you found this information helpful. Thank you for choosing Sears Parts Direct. We appreciate your business. Have a great day. 

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Samantha A -
Sears Technician
November 17, 2014
A:

Am trying to help my daughter to fix her wash machine with similar symptoms to what is listed above. I can get it to add water but I can't get it to spin or agitate. I know there is power to the machine due to the water valves going on but when I drop the water level down to smaller load I can't get the machine to spin or agitate. Any ideas on what I can check?

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Duane -
August 11, 2015
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Q:

Our GE Dryer, model WSM2420TCAWW, spins but does not heat up. What trouble-shooting steps should I take? It is a stackable model from ca. 2002, Ser: TD601611Z

A:

It is such a shame when something as handy as a dryer is not heating. I have taken some time to research your question here on the Manage My Life website and I noticed that someone else had asked a similar question with a posted response from an expert. I attached the link below for you to view. I hope the link that I provided is helpful.

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Alina F. -
March 17, 2011
A:

Check the house circuit breakers or fuses for the dryer. Here is a Manage My Life video that describes how to check this issue: Video: Dryer not heating? .

If the house circuit breakers/fuses are okay, you could have a problem with the dryer outlet. If you have a volt/ohm meter and you are comfortable checking live outlet voltage, you can measure the voltage at the outlet using the diagram in the first image as a guide. NOTE: You should only check this live outlet voltage if you are completely confident in your technical ability to safely measure it .

If the outlet voltage is okay, I recommend that you check the thermal fuse next. The wiring diagram for your dryer is shown in the second image below. The heating circuit is traced in red and green. The thermal fuse is shown on that wiring diagram. If that fuse is blown, the dryer will not heat. The physical location of the thermal fuse is beside the operating thermostat that is shown in the third image. The 4th image shows a parts diagram of the dryer. It is Key 294 on that parts diagram. You can unplug the laundry center and remove the back panel as shown in the third image to access that fuse. Here is a link for a video that shows how to test the thermal fuse: Thermal Fuse Testing . If the thermal fuse is blown, you can order a replacement from the Sears PartsDirect website. The part number for the thermal fuse is WE4X857. Be sure that you unplug the laundry center before accessing internal components . NOTE: Check the exhaust vent duct system for the dryer as shown in the above video if the thermal fuse was blown.

If the thermal fuse is okay, you can check the operating thermostat and the high limit thermostat in a similar manner (with the laundry center unplugged ). If those components are okay, you can check the resistance through the heating element. You should measure between 5 and 20 ohms through that component. If the heating element is "open" then it will need to be replaced.

These troubleshooting tips should help you repair this heating problem in your dryer. If you need more assistance, reply with additional details and we will help you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Lyle W -
Sears Technician
March 18, 2011
A:

Here is the 4th image.

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Lyle W -
Sears Technician
March 18, 2011
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