Model #WM3431HW LG Residential Washers

  • Cabinet & Cover
    3 Results
  • Control Panel & Dispenser
    3 Results
  • Drum & Tub
    3 Results
  • Dryer
    3 Results
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Error Codes

Error Code:

Condition:

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Question and Answers

Q:

WM3431HW power issue WM3431HW Lg Washer

A:

Thank you for your question and I understand your concern.
 
Try leaving the washer unplugged for 2-3 minutes and the reconnect the power cord. If it does not power up, it could have a bad or loose wire connection, a faulty noise filter or a faulty main PCB control board.
 
I strongly suggest calling a service technician to properly diagnose and repair your LG washer.
 

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Joey S -
Sears Technician
May 22, 2014
Q:

Machine seems to be internally out of balance? WM3431HW Lg Washer

A:

Thanks for your question- we see that no one from the community responded.  If you still require assistance on this topic, please resubmit your question with any updated information and we will have one of our experts take a look.  Also, we have updated our site to include information regarding common repairs and diagnosis, which can be found here: www.searspartsdirect.com/repair-help.html.  If you are looking for your owner’s manual, it can be found here: http://www.searspartsdirect.com/partsdirect/user-manuals.  Thanks for visiting SearsPartsDirect.com.

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Natasha12 -
Sears Technician
January 14, 2014
A:

I have the same problem, was there an answer to his question? thnx

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carol -
May 07, 2014
A:

I have the same problem, was there an answer to his question? thnx

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carol -
May 07, 2014
A:

Hi Carol and Natasha12, I'm the person who posted this on December 5, 2013. After inquiring about this, we first replaced the shock absorbers, but that only made a small improvement to a very severe shaking problem. And the drum was rubbing on the door gasket and wearing plastic away so we knew there was still a major unsolved problem. So next we took the entire machine apart almost completely. In doing so, we discovered that the "spider", the cast metal part that spreads out three ways to support the rear rim of the steel wash drum and joins the drum to the central spindle and bearings, was fractured. It was also very corroded. It is unfortunate that this part was made of cast metal without a good enough coating to last as long as the other parts. It looks as if the coating (whatever it was, assuming a coating existed originally) eroded away and then corrosion attacked the casting, leading to the fracture. Because the spider was fractured, there was definitely no way to fix the shaking without replacing the entire inner tub. Also our outer tub was nearly worn through from friction after all this. The end result is that the machine was junk even though most of its parts were perfectly OK, including the pump which everyone expected to die before the rest. Fortunately in our city we have a free appliance (limited to one call per year) recycling service. But of course it was no fun to haul the parts out and pray that they would be picked up and not scattered by passersby. This machine was worth approximately the $150 that we paid for it.

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Eric -
May 07, 2014
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Q:

Lost wedding band in LG WM3431HW washer/dryer

A:

 Hi,

Thanks for contacting  ManageMyLife. I understand how frustrating it is having trouble with your appliance.

The good news is that the ring should still be in the washer.  Have you checked the sump filter on the left hand bottom of the front panel?  It could be caught up in the filter screen.  If not there it could be still in the outer tub assembly.  

Please feel free to let me know if you need further assistance. We are always here to help.

Thank you for using ManageMyLife.com.

Bill

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Bill__W -
Sears Technician
September 06, 2013

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