Model #WFW9600TW01 WHIRLPOOL Residential Washers

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Error Codes

Error Code:

Condition:

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Question and Answers

Q:

Cold water filling when washer is off WFW9600TW01 Whirlpool Residential washer

A:

Thank you for choosing Sears Parts Direct. I will be more than happy to help with your washer. Upon researching model WFW9600TW01; it sounds like the water inlet valve may need to be replaced. The valve allows the water to enter the washer from your home as needed so when it fails you will start noticing washer filling problems. I have posted a link of the water valve to view the link click here.

I trust this information will help you, we appreciate your business thank for choosing Sears.

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CarlosZ -
Sears Technician
March 31, 2015
Q:

error f71 for whirlpool duet steam washer wfw9600tw01 WFW9600TW01 Whirlpool Residential washer

A:

Thanks for the inquiry and for using SearsPartsDirect.com.
I am sorry to hear about the error code you're receiving on the Whirlpool washer, I know how frustrating that is to have occur.
The F71 error code indicates 'USER INTERFACE HEARTBEAT FAILURE.' If a Central Control Unit Heartbeat Failure is displayed, no communication is detected from the User interface to the Central Control Unit.

Possible Causes/Procedure
 
1. Check for continuity of the User Interface harness.
 
2. Check wire harness connections to the User Interface and the Central Control Unit.
 
3. Replace User Interface if drum is rotating.
 
4. Replace Central Control Unit if drum is not moving.

If you would feel more confident have a Sears Home Service technician help assist with the diagnosis/repair, you can call 1-800-349-5071, or click here to be directed to the page to set up service.
Hope this helps and thanks for using SearsPartsDirect.com.

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Jeff Wallace Sr -
Sears Technician
May 06, 2014
Q:

Whirlpool Duet Model #WFW9600TW01 getting F20 code 5 to 6 minutes into start

A:

I understand that your Whirlpool Duet washer is displaying the error code F20 and takes about 5 to 6 minutes to start. While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question. Have a great day!

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Alina -
August 07, 2012
A:

Hello Kristi,

I'm sorry to hear that you are having an F20 code occur and I would like to assist you with it. The F20 code is an indication of your washer not detecting water entering it. It may occur with water making it into the machine and without water coming in. Before attempting to diagnose or repair any appliance, be sure that the unit is unplugged from the wall outlet.

If there is no water coming in, the first place to start is with the water supply hoses. Shut the water valve off and remove the hose. Be ready because there will be a small amount of water in the hose and it will come out when they are removed. Remove the hose and inspect the filter screen for debris. There are screens on the valve inlets at the back of the machine and these may sometimes become clogged with debris from the pipes.

If there is water entering the machine, the F20 is usually due to the system that senses the water level in the machine. The pressure switch or hose are usually the cause of the machine "thinking" that it is not filling with water. If the hose is cracked or otherwise leaks air pressure, the switch will not send the signal to the computer that the water level has came up. The switch can also fail to send the signal to the computer and this will also create the same failure code. I have included a diagram that has the pressure switch and hose circled, at the end of this reply.

Remove the lid that is on top of the machine by removing the three screws on the back of the machine at the top and that will gain access to the switch and hose. Remove the hose and blow through it, there should be very minimal restriction. If that is ok, you will want to completely remove the hose and check it for leaks. To do this remove the lower cover to access the hose at the bottom of the tub. Leaks sometimes occur at points along the hose that have been rubbing on the tub or cabinet. If you are certain that the hose is not plugged or leaking, the pressure sensor has most likely failed and it is an analog type and difficult to test, your best bet would to be to make sure that the wire connectors are seated on it and the other end on the cable at the electronic control and retry it. If still no change, replace the pressure sensor. Sears Parts Direct is a direct link to parts for your washer model.

Please let me know if you would like any further assistance.

Jerry C

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Jerry C -
Sears Technician
August 08, 2012
A:

I have the same problem with my whirlpool duet, but have replace the switch and hose and checked connections but still get F20 code. I can put a very small load of two towels and the F20 does not error. What else could cause f20 if water source is good and pressure switch good?

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Blake -
December 03, 2013
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