Model #WFW9500TW03 WHIRLPOOL Residential Washers

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Error Codes

Error Code:

Condition:

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Question and Answers

Q:

How to prepare my front load washer for moving?

A:

Without the model number of your Kenmore front loading washer I will not be able to provide any specific information. You will need the shipping bolts that came with the washer or you will need to purchase them. Basically reverse the procedure in the installation manual to reinstall the shipping bolts.

Resubmit your question with the model number for model specific instructions. I added some general information in the images below.

A technician is normally needed to install the shipping bolts. The technician would first disconnect power completely from the washer. He would then remove the covers from the shipping bolt holes on the rear panel of the washer. Next, the 4 new shipping bolts would need to be inserted in the shipping bolt holes. (The shorter bolts will be used on the top.) NOTE: On some models, the hook on the red sleeve of the shipping bolt must be removed (cut or sawed off) for the shipping bolt to fit properly. Once inserted, the sleeve must be pushed to the right to secure it and line up the bolt with hole in the washer tub. If you pull the cover off of the shipping bolt holes, you will see where the shipping bolts are inserted into the washer tub. The technician would screw the bolts into these holes in the tub and tighten them to secure the tub for shipment. The washer tub may need to be moved around slightly to align the shipping bolts with the holes in the washer.

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Joey S -
Sears Technician
March 05, 2009
A:

I realize this conversation took place a couple years ago, but I have the same question for a Kenmore Elite H3, model # 110 42822 201, and was wondering if Joey S is still out there and could give me any advice on this. I need to move it and have the transit bolts, but am not sure how to install them. Thank you for your help!!

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Amy -
September 02, 2011
A:

I have another question--my husband wants to put the washing machine into a SUV and would need to transport it on its side. I think you have to move it upright--OK, who is correct?

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Sandy -
April 26, 2012
A:

Hello Sandy. I answered your other posts regarding you Kenmore top load washer model 21320. I recommend that you transport that washer in an upright position. Transporting it with it laying down on its side can damage components.

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Lyle W -
Sears Technician
April 27, 2012
A:

Hello experts. I have a whirlpool duet model no. WFW9500TW03. It came new with shipping bolts and i kept them but the owners manual says NOT to reinstall them for moving. Do I relly need to call a service tech to prep the washer for moving or can i reinstall the bolts? Many thanks, Keith

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Keith -
September 09, 2012
A:

Hello Keith. You should be able to install those shipping bolts yourself. Be sure that you unplug the washer before installing the bolts. You can remove the top panel of the washer if necessary to install those bolts. Screws at the back of that top panel secure it to the washer. Remove those screws and then pull the top panel back slightly and then up and off the washer. That will allow you to see the back of the tub so that you can line up the shipping bolts with the holes in the back of that plastic outer tub. That tub is on a suspension system to that it has some play and can be moved around. This should help you install those shipping bolts. If you need more assistance, let us know.

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Lyle W -
Sears Technician
September 10, 2012
A:

Thanks a million Lyle. Saved me a big hassle trying to get a service guy out here on short notice.

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Keith -
September 11, 2012
A:

We are always glad to help. We are happy to hear that you got the situation resolved. Let us know if you ever need more help.

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Lyle W -
Sears Technician
September 12, 2012
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Q:

Whirlpool washer WFW9500TW03 just beeps when I press power button

A:

A washer is a important appliance we use all the time, I do understand your concern. I came upon some information that can be very helpful on what may be happening. I have attached the links below to view. Hope they help!

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maira -
June 03, 2012
A:

Thank you so much. The third link is particularly helpful with comments from Lyle, but all three links are for Kenmore models. They may or may not also apply to my Whirlpool model. Please could you ask Lyle to look at this question. If he can post the troubleshooting procedure for my particular model, I am confident I can do it. He helped me identify the bad part in my Jenn-Air range a month ago. I really appreciate your help.

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Pete -
June 03, 2012
A:

Hi Pete,

Thank you for submitting a question to Manage My Life.

From your description you most likely have a bad door lock assembly or a faulty control board. The first thing I recommend is checking for error codes. This washer has a way to recall error codes. If the control detects a problem it will identify it with an error code. I am including this information in a set of images below.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website; Sears Home Services .

Here is a link that you may use to view the parts list diagram or purchase any parts needed for your appliance; Sears Parts Direct .

Please perform the diagnostic tests detailed here and report back with your findings. Be sure to record any failures and when they occur along with any error codes that are displayed.

Landell

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Landell -
Sears Technician
June 05, 2012
A:

I followed the directions for the Diagnostic Test. The washer was empty and the control off (still just gives 3 beeps if you press Power). I pressed and released a key as directed. All the LED lights came on for 5 seconds. The indications in the display appeared as follows: 8:88 C:00 C:00 C:00 U:11 U:00 U:00 C:00 n:00 :nC :62 There was a soft beep between each code. I did not have to press a key to advance. Then all the LED lights came on for 5 seconds, then went off. It seems the Diagnostic Test Program then started. C 00 appeared in the display (note there was no : between the C and 00 this time). I watched for a while but nothing more happened, the display stayed C 00 II pressed Pause/Cancel (there is no Stop button as called for in the instructions), there was a series of chimes, and the display went blank. I did the whole test again and it was the same. There were no F: codes. I am wondering if the instructions you sent apply to this model, as there were some differences in what happened, as noted above. I hope you can make some sense of this.

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Pete -
June 09, 2012
A:

Sorry, proof reading it now I see that it should read: "I watched for a while but nothing more happened, the display stayed C 00. I pressed Pause/Cancel (there is no Stop button..."

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Pete -
June 09, 2012
A:

Pete,

During C: 00 the door is supposed to lock. If the door does not lock the washer will not progress through the rest of the diagnostic routine. The diagnosis of this issue will require the use of a volt/ohm meter. If you have a meter and are confident in your technical abilities please reply below and I will be happy to assist you further.

Landell

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Landell -
Sears Technician
June 11, 2012
A:

Yes I have a volt/ohm meter and know how to use it. I am fully confident in my technical abilities, please give me directions. Thank you.

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Pete -
June 11, 2012
A:

Pete,

I am including the wiring diagram for your washer in the images below. Working with live electrical current can be very hazardous and possibly deadly. Testing voltage output requires working with electrical current. Do not attempt this measurement without the proper tools and safeguards. If you are not sure you can make these checks safely, please refer this work to a service tech._ The lock solenoid is DL3 1-3 and the unlock solenoid is DL3 2-3. In the diagnostics cycle you can check for line voltage out of the CCU (main control) to the door lock solenoid. Be sure to check the door switches for continuity with the door closed.

If you have voltage out of the CCU, then check to see if it reaches the door locks.

Please perform the diagnostic tests detailed here and report back with your findings.

Landell

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Landell -
Sears Technician
June 12, 2012
A:

I checked for line voltage out of the CCU to the door lock solenoid. I did not know what voltage to check for so I set to 120 volt AC, ran the diagnostic cycle, and tried again set to 120 volt DC. I was not sure which was the lock solenoid so I checked both. So I ran the diagnostic cycle 4 times and saw no voltage at any time. The resistance of the door lock solenoids is 170 ohm for each solenoid. The door switch indicates continuity at the CCU when the door is closed.

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Pete -
June 13, 2012
A:

Pete,

The Line voltage here is 120 volts AC. If you are not getting 120 VAC out of the control the door is not going to lock. If the readings you are getting are accurate, the control will need to be replaced. NOTE: This can be a difficult reading to make. You must be ready to read the voltage when the control sends it to the door lock assembly and it happens quickly and does not last long.

I highly recommend letting a service technician diagnose this issue. I am including a link below that you may use to schedule service. The control board for this washer is $253.10 and as I stated this is a difficult check to make. Your may use the second link below to purchase the main control.

I hope this is helpful. If I may be of further assistance please include more details in a reply to this post.

Landell

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Landell -
Sears Technician
June 14, 2012
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