Model #WFW9400SU00 WHIRLPOOL Residential Washers

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Error Codes

Error Code:

Condition:

Check/Repair:

Question and Answers

Q:

My washer power button stays on but no power at the dial and i cant get it to work. Its like its frozen with the power button lit up WFW9400SU00 Whirlpool Residential washer

A:

Thanks for your question- we see that no one from the community responded.  If you still require assistance on this topic, please resubmit your question with any updated information and we will have one of our experts take a look.  Also, we have updated our site to include information regarding common repairs and diagnosis, which can be found here: www.searspartsdirect.com/repair-help.html.  If you are looking for your owner’s manual, it can be found here: http://www.searspartsdirect.com/partsdirect/user-manuals.  Thanks for visiting SearsPartsDirect.com.

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Natasha12 -
Sears Technician
May 13, 2014
Q:

CCU issue? WFW9400SU00 Whirlpool Residential washer

A:

Thank you for choosing SearsPartsDirect.com. I am sorry to hear that your washer is not working properly. I know how upsetting error codes can be. Error code F28 means the communication Between the CCU and the MCU cannot be sent correctly.
Here is some things to check:

Unplug the washer or disconnect power
check wire harness connection to the MCU, the motor, and the CCU.
Check the connections of the CCU board within the housing
Make sure all grounding switches are engaged.
Check the drive systems for any worn or failed componets.
Plug in washer or reconnect power.
Verify CCU operation by running  a diagnostic test or any cycle. If CCU is not communicating, I recommend replacing the CCU board part number W10319813.
Check the MCU by looking for operations of the drive motor. If the motor control unit is not communcating, I recommend recplacing MCU board 8183196.
Check the Drive motor for powered rotation.
Check that the serial harness at the MCU is not mounted upside down. The wires should be to the left when facing the MCU connectors.

You can give a call at 1800-366-7278 or click here to get that part order started.
If you do not feel comfortable making these repairs yourself, I recommend calling a technician to your home.

If you would like a Sears technician to complete the repair, you can set up service at www.SearsHomeServices.com or by calling 1-800-469-4663.

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Samantha A -
Sears Technician
March 25, 2014
Q:

Dial Setting WFW9400SU00 Whirlpool Residential washer

A:

Searspartsdirect.com is always a great resource to find the answers to your parts questions. Your Sears partsdirect expert will research your question and respond within two business days but usually sooner. Thank you for using Searspartsdirect.com!

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Yadira B -
July 01, 2013
A:

Hello glad to help.  Thank You for choosing Sears PartsDirect.com

I am sorry and do understand your frustration when you are looking for parts on your model number WFW9400SU00 Dryer.

I am sending you the picture to see if it is the dial you need.   I can get the knob too but just need to know what color your appliance is please.  

I have included a link to our PartsDirect page where you can purchase the part you need to complete your repair. Just click the blue link below to be taken to the page.

http://www.searspartsdirect.com/partsdirect/part-number/W10012410/0026/110?pathTaken=directMatch&filterPart=&pop=flush&prst=0&shdPart=W10012410&sid=MMLxexpertmerch

If you have further questions please let me know.
Thanks for choosing Sears PartsDirect.com

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Larry L -
Sears Technician
July 01, 2013
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