Model #WFW9200SQA11 WHIRLPOOL Residential Washers

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Question and Answers

Q:

I have a Whirlpool Duet HT WFW9200SQA11 with an error code F28, will not drain. Any suggestions?

A:

Core issue: Whirlpool Duet HT WFW9200SQA11 with an error code F28 that will not drain.

Resolution: Error code F28 = Serial Communication Error. Error codes can be caused by a Power Surge or other electrical anomaly,attempt to return the washer to operation by following the Hard Reset procedure below. In some cases the control can be non-functioning or may not accept activation from the control panel. To clear and restart the control follow the these steps:

  • Unplug or turn the circuit breaker off for 30 seconds.
  • Reconnect the unit to the power source by turning the breaker back on or plugging the unit back into the wall outlet.
  • Press the Pause/Cancel/Stop button twice to clear the display.
  • Start a short cycle to check the operation of the machine by selecting a cycle and pressing and holding the start button until the machine starts.

Note: If the Hard Reset does not work, there may be an internal failure with the washer, that requires service.

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Tamira B. - Personal Solutions Manager -
Sears Technician
August 28, 2009

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