Model #WFW8400TW02 WHIRLPOOL Residential Washers

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Error Codes

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Condition:

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Question and Answers

Q:

leaking WFW8400TW02 Whirlpool Residential washer

A:

Thanks for your question- we see that no one from the community responded.  If you still require assistance on this topic, please resubmit your question with any updated information and we will have one of our experts take a look.  Also, we have updated our site to include information regarding common repairs and diagnosis, which can be found here: www.searspartsdirect.com/repair-help.html.  If you are looking for your owner’s manual, it can be found here: http://www.searspartsdirect.com/partsdirect/user-manuals.  Thanks for visiting SearsPartsDirect.com.

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Natasha12 -
Sears Technician
May 09, 2014
Q:

Our Whirlpool Front Load washer is showing a F21 code during the drain cycle

A:

Managemylife.com is always a great resource to find the answers to just about anything. Your expert will research your question and respond within two business days but usually sooner.

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Alina -
October 13, 2012
A:

I know that it can be very difficult to have issues with your washer. The F21 (Long Drain) fault code indicates an problem within the drain system. If the drain pump is running then I recommend that you follow these steps:

  1. Unplug the washer.
  2. Remove the bottom front service panel as shown in the bottom images below.
  3. Reach up along the front panel of the washer and manually unlock the washer door by pulling down on the door lock mechanism until it clicks. (Your details seem to indicate that you have already been unlocking the washer door in this manner.)
  4. Open the washer door and drain the water out of the washer using a wet/dry shop vacuum. NOTE: In some situations you can gravity drain the washer by pulling the drain hose out of the stand pipe (or sink) and draining the washer into a shallow pan placed on the floor.
  5. Arrange a shallow pan and/or towels to catch residual water that will drain out of the washer when the large item filter is removed from the drain pump.
  6. Remove the large item filter from the drain pump (see bottom images).

You may find debris or lint that is clogging the large item filter or the pump. If you do not find any restriction in this area then you will likely need to replace the drain pump. If you do not feel comfortable doing this yourself, just click on this link to schedule service: Sears Home Services . I hope this helps. If you need further assistance, please reply to this thread. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
October 14, 2012
A:

Amy - The information Anne, above has given you is all good and if I may I will just add a couple of things. When I work on these washers I use a WetVac to suck as much water as possible out of the drain system on the washer. To do this I place the end of the washer's drain pipe into the suction hose of the WetVac, close the gap round the two with one hand and turn the WetVac on with the other. As it appears your drainage system is partially blocked this may take some time but is better, I think, than having the water all drain out and overflow the 'shallow dish' above. Lowering the junction of the two hoses as much as possible also helps.

There is a 'Shop Manual' for your washer at

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/6545d78b3f479480852571650061b1ba/$FILE/8178558.pdf

This is a little slow to load so please be patient. On page 4-19 of the manual it describes the 'ECO Valve' what it does not tell you is that very occasionally some small item (socks, baby clothes or ladies flimsies are the usual favorites) get stuck round the ball and give the symptoms you have. Prior to purchasing a new pump I would suggest that you check this, just maybe It may save you the cost of a new pump that is not required.

Good Luck

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biguggy -
October 15, 2012
See more answers
Q:

Why does my Whirlpool washer model WFW8400TW02 stop at drain/spin in the cycle (does not drain the water)?

A:

The washer will normally display and/or store an error code when it encounters a component problem and will not drain and spin. You can recall the error code by starting the diagnostic test shown below and checking the saved error codes. This will likely help you determine the cause for your washer failure. The fault codes are listed for this washer. The saved fault codes normally point you in the direction of your failure.

If the washer is not able to drain the water then it will not go into the high speed spin portion of the cycle. This will likely cause one of the fault codes listed in the image below. One of the following failures would prevent the washer from draining:

  • Clogged drain for the washer.
  • Restricted or kinked drain hose.
  • Lint or foreign objects in the large item filter of the drain pump.
  • Failed drain pump.
  • Wiring failure between the CCU (Central Control Unit or main control board) and the drain pump.
  • Failed CCU.
If you allow the diagnostic test program to continue after viewing the saved fault codes then you can determine whether the drain pump is running.

If you are just getting the F21 (Long Drain) fault code and the drain pump is running then I recommend that you follow these steps:

  1. Unplug the washer.
  2. Remove the bottom front service panel as shown in the bottom images below.
  3. Reach up along the front panel of the washer and manually unlock the washer door by pulling down on the door lock mechanism until it clicks. (Your details seem to indicate that you have already been unlocking the washer door in this manner.)
  4. Open the washer door and drain the water out of the washer using a wet/dry shop vacuum. NOTE: In some situations you can gravity drain the washer by pulling the drain hose out of the stand pipe (or sink) and draining the washer into a shallow pan placed on the floor.
  5. Arrange a shallow pan and/or towels to catch residual water that will drain out of the washer when the large item filter is removed from the drain pump.
  6. Remove the large item filter from the drain pump (see bottom images).
You may find debris or lint that is clogging the large item filter or the pump. If you do not find any restriction in this area then you will likely need to replace the drain pump.

These tips may help you resolve your washer problem. If you need more help, resubmit your question with additional details.

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Lyle W -
Sears Technician
January 07, 2010

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