Model #WD-65638 MITSUBISHI DLP Television

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Question and Answers

Q:

My tv went out after owning for a couple of years. Tv repairman came out and said the lamp should be changed. He replaced lamp and tv still is inoperable. WD65638 Mitsubishi Dlp television

A:

Thank you for contacting SearsPartsDirect.com with your questions about your television. I am so sorry you are having problems with it. I know the TV is a key component in our daily lives and know you want to get it working quickly. In this case I recommend you have this tested and repaired by a qualified technician. Internal components of the TV can retain dangerous high electrical charges even when the TV is disconnected from the power supply.
 
Here at SearsPartsDirect.com, we love to help you with your home repairs but in this case, for your safety, we recommend you have the TV serviced. If you would like a Sears technician to complete the repair, you can set up service at www.SearsHomeServices.com or by calling 1-800-469-4663.
 
Thank you for your understanding in this matter. I hope we can help you with any future repairs. Thank you for choosing Sears, we appreciate your business.

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Natasha12 -
Sears Technician
December 03, 2014
Q:

WD-65638 lens screens WD-65638 Mitsubishi Dlp television

A:

Thank you for contacting SearsPartsDirect.com with your questions about your television. I am so sorry you are having problems with it. I know the TV is a key component in our daily lives and know you want to get it working quickly. In this case I recommend you have this tested and repaired by a qualified technician. Internal components of the TV can retain dangerous high electrical charges even when the TV is disconnected from the power supply.

Here at SearsPartsDirect.com, we love to help you with your home repairs but in this case, for your safety, we recommend you have the TV serviced. If you would like a Sears technician to complete the repair, you can set up service at www.SearsHomeServices.com or by calling 1-800-469-4663.

Thank you for your understanding in this matter. I hope we can help you with any future repairs. Thank you for choosing Sears, we appreciate your business.

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Desirea -
Sears Technician
March 25, 2014
Q:

my sound went out on my tv

A:

Thanks for contacting ManageMyLife.com. I understand how frustrating it is having trouble with your TV not working properly. We are here to help. Based on the symptom, I recommend checking the audio menu of the TV and make sure the speakers are turned on. Also, check the other audio settings shown in the owner manual. If everything is set up properly, I recommend changing the input and signal source. Now, if there is no change after trying a DVD player or antenna, I suspect the audio board needs to be replaced. When it comes to working on TVs, they should only be serviced by trained technicians. Therefore, I provided a link below to schedule service. I hope this helps.

If you do not feel comfortable repairing this problem yourself or if it is under warranty, then you can have it repaired at your home by a Sears Technician. You may visit SearsHomeServices.com and follow the instructions, then click on the red next now button.

Please feel free to let me know if you need further assistance. We are always here to help.

Thank you for using ManageMyLife.com.

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John H -
Sears Technician
August 28, 2013

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