Model #WCRE6270G0WW GE Residential Washers

  • Controls & Backsplash
    3 Results
  • Cabinet, Cover & Front Panel
    3 Results
  • Tub, Basket & Agitator
    3 Results
  • Suspension, Pump & Drive Components
    3 Results
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Question and Answers


My washer makes a creaking noise when it agitates in both directions. What could the problem be? WCRE6270G0WW Ge Washer


Thank you for your question and I understand your concern.

The creaking noise could be emitting from the suspension rod sockets or possibly from the shaft and mode shifter assembly. Also, check and make sure the shipping rod was removed. The shipping rod is a long metal rod that should have been pulled out from the lower right side of the cabinet. If this shipping rod was not pulled out, it could be causing the creaking noise.

I add an image below showing how to remove the front and top panel. NOTE: Disconnect the power cord from the power source before servicing.  After removing the top panel you will see the tops of the 4 suspension rods and socket that support the tub assembly. The suspension rod sockets may need a little lubricant. You should see plenty of access lubricant which can be used and spread over the contact points of where the upper parts of the suspension rods are hung. If you just open the lid and move the basket/tub around, you may hear the same creaking noise which is likely emitting from the top of the suspension rods or down at the bottom of the suspension rods. If it only makes the noise when agitating, the noise is likely emitting from the mode shifter and shaft assembly and it would have to removed and replaced. If so, I highly recommend calling a service technician to remove and replace the mode shifter and shaft assembly.

 I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post. 

 If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link:Sears Home Services.

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Joey S -
Sears Technician
October 02, 2013

Thank you so much. I suspected the suspension system, but didn't know about the mode shifter. That's why I asked a pro. Thanks again. Respectfully, Otis Edwards

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Otis -
October 03, 2013
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