Model #TFX25PAYAWW GE Side-by-Side Refrigerator

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Question and Answers

Q:

TFX25payaww refrigerator is freezing TFX25PAYAWW Ge Refrigerator y series

A:

Thanks for the inquiry and for being a valued member.

This would be an unrelated issue to the defrost issue you've already corrected. This type of issue can be caused by a bad temp control/thermostat (part # WR9X569). Another possibility is with the damper not closing all the way to restrict the cold air from the freezer. If the damper is slightly open, the chilled air will continuously migrate into the refrigerator and sink to the bottom (cold air sinks). 

If you would feel more confident have a Sears Home Service technician help assist with the diagnosis/repair, you can call 1-800-469-4663, or click here to be directed to the page to set up service.

I hope this helps and thanks for using SearsPartsDirect.com. We appreciate your business. 

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Jeff Wallace Sr -
Sears Technician
October 23, 2014
A:

Thanks for this response. I didn't consider that the damper may not be closing off the flow of air from the freezer to the refrigerator. Your suggestion for the temp control part - we 9x569 - is this the same item as the defrost control we9x489 that I replaced, or is the temperature control a unique part? Thanks in advance for any additional help you can provide!

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Kendrick -
October 24, 2014
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