Model #TBF16DJB GE Top-Mount Refrigerator

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Question and Answers

Q:

GE Fridge Issues

A:

Thank you for your question. I can understand your concern about the icing and water. This type of problem indicates the drain is frozen closed. Water will leak into the refrigerator when the drain system freezes up. Every time the unit goes into a defrost cycle, water will run down into the refrigerator, instead of down the drain. The evaporator in this model is mounted under the freezer floor and can be very difficult to clear the drain with this evaporator. The best method would be to turn the unit off for at least 24 hours and leave the freezer door open. Also check to see if the drain funnel located in the fridge section next to the control housing is clogged. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further. If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services.  

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Scott D -
Sears Technician
October 03, 2013
A:

Thank you SO much. I will definitely give turning it off a try over the weekend. I flipped the Energy Saver switch which said to do that if moisture was forming on the exterior and that seemed to stop just about all of the water cascading down the interior. Now only droplets forming on the ceiling around the ice formations. One question about the drain funnel. The only thing next to the control housing is a long thin piece that runs from the back of the refrigerator toward the front in the very center of the ceiling and is screwed in at the front. It looks like it could have something like a hose beneath it. Should I unscrew that to see if it's clogged? It's right next to a rather large piece of ice so it's definitely possible. Thank you again for your help.

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Tricia -
October 03, 2013
A:

Tricia, Yes this sounds like the drain funnel. It will extend through the cabinet and plugs into the drain tube mounted behind the cabinet. This piece can get gummed up and cause water to leak inside the cabinet.

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Scott D -
Sears Technician
October 03, 2013
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