Model #SS27AQXHW00 WHIRLPOOL Side-by-Side Refrigerator

  • Cabinet
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  • Refrigerator Liner
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  • Refrigerator Shelves
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  • Freezer Liner
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  • Motor And Ice Container
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  • Refrigerator Door
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  • Freezer Door
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  • Dispenser Front Parts
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  • Unit
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  • Air Flow Parts
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  • Control Parts
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  • Icemaker
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Question and Answers

Q:

My freezer is working but the refrigerator is not cooling. Is there a clogged area I should check? SS27AQXHW00 Whirlpool Refrigerator

A:

 Hi,

Thanks for contacting  ManageMyLife.  I understand how frustrating it is having trouble with your appliance.

On the top left side of the refrigerator section is a damper that when the temperature inside of the refrigerator get too low, will open and allow cold air from the freezer in. 

If you open the refrigerator door and the compressor and fan comes on, hold your hand up to the damper and feel if there is cold air coming in. If not the damper is closed.  It could be broken or the temperature thermistor is faulty.  If you feel air coming in to the refrigerator, remove the left hand side of the crisper and remove the small screen there and make sure it is not clogged with ice.  If it is clogged thaw out and see if the refrigerator temperature drops to where you have it set to.  This could take up to 24 hours for the cooling to get back down the setting.    

Please feel free to let me know if you need further assistance. We are always here to help.

Thank you for using ManageMyLife.com.

Bill

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Bill__W -
Sears Technician
October 17, 2013
A:

I replaced the fan motor above the coils attached to the wall if the freezer. Should the fan blow up or down? Thank you!

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Jim -
October 17, 2013
A:

Another question-There are two "vents" on the refrigerator side. One at the top left side and one above the vegetable bin. The one over the bin is not emitting very much air while the top vent is emitting plenty. Suggestions? Thanks!

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Jim -
October 17, 2013
A:

Jim the one over the veggie bin is the return air, which allows the air the come in at the top and return back to the freezer there. This is the one you will need to check to see if it is clogged up or blocked off.

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Bill__W -
Sears Technician
October 18, 2013
See more answers
Q:

Why did my refrigerator stop cooling?

A:

If it stopped cooling completely, first check if the compressor is running. If it is running but no cooling is taking place at all, the problem will probably be in the seal system or with the compressor. The system could have a restriction or low charge or the compressor may not be pumping properly. A technician will be required to make these checks.

If the compressor is not running, it could be a problem with the start assist kit. If you hear a clicking noise at times, it will be from the compressor. It could be due to a locked (stuck) compressor or the start kit has failed. Without the proper meters to check this, the only way to determine if the start kit or compressor has failed is, to replace the start kit. The start kit consists of 3 parts:

  1. Overload --- # 2183456
  2. Relay ------- # 2262185
  3. Capacitor -- # 4387764
To replace these parts, first disconnect power from the unit. Now remove the rear access panel and you will see the compressor. Remove the cover on the compressor where the wires are and you will see the start assist components. The parts should be the same and the wires should fit the same. When the new components have been installed, now reconnect power to the unit. If the compressor runs, the kit was the problem but if the compressor still won't start or starts and then quits, the compressor will need to be replaced. If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services . If you need more assistance, please resubmit your question, with additional details.

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Scott D -
Sears Technician
February 23, 2010

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