Model #SG40 PANASONIC Misc Audio

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Question and Answers

Q:

pilot light

A:

Having a working water heater is very important. I found some information for you that I am really hoping will help you with the water heater. I am adding the link below to help you with your question while you wait for your expert response. I do hope that this will help you.

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Marc -
July 28, 2012
A:

thank you

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Ryan -
July 28, 2012
A:

Thank you for your question.

I am sorry you are having a problem with the water heater. Ususlly when the pilot on this style water heater will not stay lit it is because of a defective thermocouple. When the thermocouple fails, you are able to light the pilot but when you release the pilot button, the flame goes out. If this is what is happening I recommend replacing the thermocouple. The thermocouple can be ordered from the following link.

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Mark T -
Sears Technician
August 01, 2012
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Q:

GE Smart Water Heater Model SG40T12AVF00

A:

I am sorry that you are having some difficulties with your water heater and I will be happy to help. I did some research and I was able to find a link that will provide you with some good information. I hope this helps with your water heater troubles while you wait for your expert response.

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Joseph P. -
July 31, 2012
A:

If the pilot goes out right away and the thermocouple has been replaced, it will lead to a defective gas valve. However, first make sure the pilot flame engulfs the top portion of the thermocouple. If it doesn't, the problem could still be the gas valve but it could also be a restricted orifice or low gas pressure. If the pilot does stay lit for awhile before it goes out, the problem could be with the ventilation. In this case, you will need to remove the burner assembly and either vacuum or blow out the side vents and the bottom arrestor under the burner. If the pilot still goes out, due to the potential danger involved with a gas water heater, a technician will be required to check and make this repair. You can call 1-800-469-4663 to schedule a tech to come out. I hope this will help you.

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Scott D -
Sears Technician
August 01, 2012
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Q:

pilot light on water heater

A:

I know this information is important for you to have. I researched your question and was unable to locate information that would be helpful. An expert will respond shortly. Have a great day!

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Jackie S -
February 12, 2012
A:

solved the problem by changing the thermo-couple with a universal home depot unit and the pilot light stays lit now.

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karl -
February 12, 2012
A:

Thank you for your question. I see you have replaced the thermocouple and the pilot is staying lit now. I'm glad you discovered the problem. If you would like more assistance on this water heater, reply to this thread and I will be glad to assist you.

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Scott D -
Sears Technician
February 13, 2012
A:

GE Model SG40T12AVF00. I have the same problem: pilot does not stay on. It happened while I was on vacation. I have changed thermocouple but that did not solve problem. What should I do next.

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Ilya -
July 31, 2012
A:

LLya, If the pilot goes out right away and the thermocouple has been replaced, it will lead to a defective gas valve. However, first make sure the pilot flame engulfs the top portion of the thermocouple. If it doesn't, the problem could still be the gas valve but it could also be a restricted orifice or low gas pressure. If the pilot does stay lit for awhile before it goes out, the problem could be with the ventilation. In this case, you will need to remove the burner assembly and either vacuum or blow out the side vents and the bottom arrestor under the burner. If the pilot still goes out, due to the potential danger involved with a gas water heater, a technician will be required to check and make this repair. You can call 1-800-469-4663 to schedule a tech to come out. I hope this will help you.

Read More
Scott D -
Sears Technician
August 01, 2012
See more answers